The factors that affect performance of secretarial careers in some selected organisation in enugu capital territory

Project Abstract

The abstract section of the research content is as follows This study aimed to investigate the factors that affect the performance of secretarial careers in selected organizations in Enugu Capital Territory. The research utilized a mixed-methods approach, combining both qualitative and quantitative data collection methods. A total of 100 secretaries from various organizations were surveyed, and 20 secretaries participated in in-depth interviews to provide a comprehensive understanding of the factors influencing their job performance. The findings revealed several key factors that impact the performance of secretarial careers in the selected organizations. These factors included job satisfaction, workload, training and development opportunities, organizational culture, and interpersonal relationships. Job satisfaction emerged as a significant predictor of job performance among secretaries, with those who reported higher levels of satisfaction also demonstrating higher performance levels. Workload was another crucial factor affecting the performance of secretaries, with heavy workloads leading to increased stress and decreased productivity. The study also found that training and development opportunities played a vital role in enhancing the skills and competencies of secretaries, thereby improving their job performance. Organizational culture was identified as a factor that significantly influenced the performance of secretaries. A positive and supportive organizational culture was associated with higher job satisfaction and performance levels among secretaries. Additionally, interpersonal relationships within the workplace were found to impact job performance, with positive relationships among colleagues and supervisors contributing to a conducive work environment. The study concluded that various factors, such as job satisfaction, workload, training and development opportunities, organizational culture, and interpersonal relationships, collectively influence the performance of secretarial careers in selected organizations in Enugu Capital Territory. The findings suggest that organizations should prioritize creating a positive work environment, providing adequate training and development opportunities, managing workloads effectively, and fostering positive interpersonal relationships to enhance the performance of secretaries and improve overall organizational productivity. Future research could explore additional factors or interventions to further enhance the performance of secretarial careers in various organizational settings.

Project Overview