An evaluation of the effect of manpower training and development in service organization

Project Abstract

Manpower training and development are crucial elements in enhancing the performance and efficiency of employees within service organizations. This research project aims to evaluate the effect of manpower training and development in service organizations. The study will focus on examining how training programs impact employee skills, knowledge, and overall job performance. The research will utilize both qualitative and quantitative methods to gather data on the training initiatives within service organizations and measure their effectiveness. Surveys, interviews, and performance evaluations will be conducted to assess the impact of training on employee productivity, motivation, and job satisfaction. The findings of this research will provide valuable insights into the importance of investing in manpower training and development for service organizations. It will highlight the benefits of continuous learning and skill enhancement for employees in improving service quality, customer satisfaction, and overall organizational performance. By analyzing the relationship between training programs and employee performance, this study will contribute to the existing body of knowledge on human resource development in service organizations. The research aims to provide recommendations for designing effective training programs that align with the specific needs and goals of service organizations. Ultimately, the results of this study will offer practical implications for managers and decision-makers in service organizations to make informed decisions regarding training investments. It will emphasize the role of training and development in creating a skilled and motivated workforce that can adapt to changing market demands and deliver high-quality services to customers. In conclusion, this research project will shed light on the positive impact of manpower training and development in service organizations. It will underscore the importance of continuous learning and skill development for employees to enhance their performance and contribute to the overall success of service organizations. The findings of this study will provide valuable insights for improving training practices and fostering a culture of learning and development within service organizations.

Project Overview

<p> </p><div><p><em>This research work focuses on <strong>“AN EVALUATION OF THE EFFECT OF MANPOWER TRAINING AND DEVELOPMENT IN SERVICE ORGANIZATION”.</strong>&nbsp;A case study of Port Harcourt Electricity Distribution Company (PHED) Uyo Zone. The problems of the study were lack of qualified instructors and consultants to undertake training courses and lack of effective communication which makes it impossible for most employees to know about training opportunities available for them. The objective was to highlight the advantage of employee training and development, to examine the current training and development of employee in the organization and also appropriate measures that could help improve the current manpower training and development programmes. A case study design was use in this study, the population in this study comprise of the staff of P.H.E.D at it working premises at Ukana Offot street Uyo and it was thirty (30) staff, due to the small population, the population was also used as sample size. The researcher used the non-probability sampling method in this study and under the non-probability sampling method, the researcher chooses the incidence sampling method. Data for this study was collected from both primary and secondary source. The statistical instrument used in testing of the hypotheses was chi-square. Among the major findings of this work was that training improve productivity in an organization, training and development improve the skills and knowledge of employee in an organization and also leads to employee efficiency and effectiveness. The researcher therefore recommended that the organization should employed qualified people who will be able to undertake training courses, there should be a free flow of information to enable all the staff to be aware of the training and development programme available for them both internally and externally and also training should be made a continuous process so that employees can get acquainted with current technological changes.</em></p><p></p></div><h3></h3><br> <br><p></p>