The impact of marketing management function in hospitality industry

 

Table Of Contents


Chapter ONE

INTRODUCTION

  • 1.1Introduction
  • 1.2Background of Study
  • 1.3Problem Statement
  • 1.4Objective of Study
  • 1.5Limitation of Study
  • 1.6Scope of Study
  • 1.7Significance of Study
  • 1.8Structure of the Research
  • 1.9Definition of Terms

Chapter TWO

LITERATURE REVIEW

  • 2.1Evolution of Marketing Management in Hospitality Industry
  • 2.2Theoretical Frameworks in Marketing Management
  • 2.3Marketing Strategies in the Hospitality Industry
  • 2.4Consumer Behavior in Hospitality Marketing
  • 2.5Digital Marketing Trends in Hospitality Industry
  • 2.6Branding and Positioning in Hospitality Industry
  • 2.7Pricing Strategies in Hospitality Marketing
  • 2.8Distribution Channels in Hospitality Industry
  • 2.9Marketing Communication in Hospitality Industry
  • 2.10Customer Relationship Management in Hospitality

Chapter THREE

RESEARCH METHODOLOGY

  • 3.1Research Design and Methodology
  • 3.2Research Approach
  • 3.3Data Collection Methods
  • 3.4Sampling Techniques
  • 3.5Data Analysis Procedures
  • 3.6Research Ethics and Integrity
  • 3.7Validity and Reliability
  • 3.8Limitations of the Research

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

  • 4.1Overview of Findings
  • 4.2Analysis of Marketing Management Function in Hospitality Industry
  • 4.3Impact of Marketing Strategies on Hospitality Business Performance
  • 4.4Consumer Perception and Behavior in the Hospitality Sector
  • 4.5Digital Marketing Effectiveness in the Hospitality Industry
  • 4.6Branding and Market Positioning Evaluation
  • 4.7Pricing Strategies Impact on Customer Satisfaction
  • 4.8Customer Relationship Management Assessment

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

  • 5.1Summary of Findings
  • 5.2Conclusion
  • 5.3Recommendations for Hospitality Industry
  • 5.4Implications for Future Research
  • 5.5Contribution to Knowledge
  • 5.6Conclusion and Final Remarks

Project Abstract

<p> This research was designed to investigate the function of marketing Strategies in hospitality business as a channel or means to deliver satisfaction to customers. This was as a result of inferior quality of goods and services rendered to customers which had led to lost of market share to many organizations in the hospitability industry. The board objective was to explore reasons why the downward trend of market share in the industry and to make recommendations as to revive the sector. &nbsp;Primary and secondary data were obtained from relevant sources and chi-square test statistics was used to test the formulated hypotheses. Among the findings were that poor quality services resulted in lost of customers, lack, of desired satisfaction and lack of maintenance culture on the existing equipment. The following recommendations were made; training of staff, strategic maintenance culture and provision of modern facilities to keep consumer comfortable would yield the desired satisfaction and would result in repeat purchase from customers. <br></p>

Project Overview

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