Assessment of the influence of conflict resolution on the performance of an organization

Project Abstract

Conflict resolution is a critical aspect of organizational dynamics that can significantly impact the performance and overall success of an organization. This research project aims to assess the influence of conflict resolution strategies on the performance of organizations. Conflict within an organization is inevitable due to differences in opinions, goals, and personalities among employees. However, how conflicts are managed and resolved can make a substantial difference in the outcomes for the organization. The study will explore various conflict resolution techniques such as negotiation, mediation, arbitration, and collaborative problem-solving. By examining these strategies, the research intends to evaluate their effectiveness in addressing conflicts and promoting a positive organizational environment. Effective conflict resolution can lead to improved communication, enhanced relationships among employees, increased morale, and ultimately higher productivity. Furthermore, the research will investigate the relationship between conflict resolution and organizational performance indicators such as employee satisfaction, turnover rates, and financial performance. It is hypothesized that organizations that implement successful conflict resolution strategies will experience higher levels of employee satisfaction, lower turnover rates, and improved financial performance compared to those with ineffective conflict resolution mechanisms. The methodology for this study will involve both qualitative and quantitative approaches. Surveys and interviews will be conducted to gather data on the types of conflicts encountered within the organization, the methods used for resolution, and the perceived effectiveness of these strategies. Additionally, organizational performance metrics will be analyzed to assess the impact of conflict resolution on various aspects of organizational success. The findings of this research are expected to provide valuable insights for organizations looking to enhance their conflict resolution practices and improve overall performance. By understanding the correlation between conflict resolution and organizational success, companies can develop tailored strategies to address conflicts proactively and create a more harmonious work environment. Ultimately, the aim is to contribute to the body of knowledge on organizational behavior and provide practical recommendations for improving conflict resolution processes in the workplace.

Project Overview

<p> </p><p><strong>BACKGROUND OF THE STUDY</strong></p><p>The assessment of conflict management on organization harmony cannot be over-emphasized as it has become a virtual tool used in promoting organizational development. Certainly for organizational development to take place there must be proper conflict management as such, conflict management has become indispensable in any organization or managerial setting in order to succeed.</p><p>Conflicts are inevitable parts of organizational life since the goals of different stakeholders such as the employee and employers are often incompatible. Gordon (1997) sees conflicts as the result of incompatible potential relationships, this occurs as a result of one party perceiving that another party has impeded, or will frustrate one or more of its concerns. Johnson (2000) views conflict as a struggle or contest between people with opposing needs, ideas beliefs, values or goals while Steers (1998) refers to conflicts as a process in which individuals or groups feels that other individuals or groups have frustrated or are about to frustrate their plans, goals, beliefs or activities.</p><p>Conflict is a part of organizational life and may occur between individuals, between the individual and the group and between a group. Mayo (1949) stated that production depends on the relationship of workers where he divided workers into groups, that is the management and the employees. He emphasized that there must be cordial relationship between these groups of workers before any organizational harmony could take place or exist. He further stated that management should always give priority to the need of other employees so that they will have a sense of belonging and as such, increase productivity, but that whenever, the management ignore the need of employees, there would be no harmony and as such productivity will decrease. In a nutshell, this scholar is emphasizing on the importance of conflict resolution or management as the cornerstone and central dynamics of organization harmony.</p><p>This study is on the influence of conflict resolution on the performance of an organization. It stresses or focuses on the causes and types of industrial conflicts as well as the important roles trade unions and other key actors in conflict resolution play as well as the effect or influence of conflict resolution or organization performance.</p><p><strong>STATEMENT OF THE PROBLEM</strong></p><p>There are many problems facing the organization and their effects widely varies, some of these problems includes: lack of proper welfare package for the employees, problems of poor condition of work, high rate of labour turnover as well as nonchalant attitude of management to workers, low workers productivity among many others.</p><p>As a result of these problems enumerated above, industrial conflicts may arise between management and employees. With these statement of problems in view, the research is focused on thorough investigation of what influence does conflict has on workers productivity and how can conflict resolution affect or influence workers performance?</p> <br><p></p>