The role of public relations in enhancing customers satisfaction in a government perastattals

• <p> </p><p>TITLE PAGE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;II<br>APPROVAL PAGE &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;III<br>DEDICATION &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;IV<br>ACKNOWLEDGEMENT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;V<br>ABSTRACT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;VII<br>TABLE OF CONTENT &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;X</p><p><strong>

Chapter ONE

INTRODUCTION

• <br>INTRODUCTION &nbsp; &nbsp; &nbsp; &nbsp; </strong><br>
• 1.1&nbsp; &nbsp;BACK GROUND OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1<br>
• 1.2&nbsp; &nbsp;BRIEF HISTORY OF THE ENUGU STATE WATER CORPORATION &nbsp; &nbsp; 10<br>
• 1.3&nbsp; &nbsp;STATEMENT OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;15<br>
• 1.4&nbsp; &nbsp;OBJECTIVES OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;20<br>
• 1.5&nbsp; &nbsp;SIGNIFICATION OF STUDY &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;22<br>
• 1.6&nbsp; &nbsp;RESEARCH QUESTIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;23<br>
• 1.7&nbsp; &nbsp; HYPOTHESES &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;24<br>
• 1.8&nbsp; &nbsp;CONCEPTUAL AND OPERATIONAL DEFINITION &nbsp; &nbsp;26<br>
• 1.9&nbsp; &nbsp;ASSUMPTIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;27<br>
• 1.10&nbsp; &nbsp;LIMITATIONS &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;28<br>
• 1.11&nbsp; &nbsp;Theoretical framework &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;29</p><p><strong>

Chapter TWO

LITERATURE REVIEW

• <br>
• 2.0&nbsp; &nbsp;Literature Review &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;30</strong><br>
• 2.1&nbsp; &nbsp;The Education of Public Relations &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;31<br>
• 2.2&nbsp; &nbsp;Towards A Definition of Public Relations &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;36<br>
• 2.3&nbsp; &nbsp;Operative Parts Of the Above Definitions &nbsp; &nbsp; &nbsp; &nbsp;42<br>
• 2.4&nbsp; &nbsp;Functions of PR………………………………… &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;47<br>
• 2.5&nbsp; &nbsp;The Role of the PR in Customer Satisfaction &nbsp; &nbsp; &nbsp; &nbsp;49<br>
• 2.6&nbsp; &nbsp;Summary of Literature Review &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;53</p><p><strong>

Chapter THREE

RESEARCH METHODOLOGY

• <br>
• 3.0&nbsp; &nbsp;Methodology …………………………………………. &nbsp; &nbsp; &nbsp; &nbsp;57</strong><br>
• 3.1&nbsp; &nbsp;Research Method ………………………………….. &nbsp; &nbsp; &nbsp; &nbsp;57<br>
• 3.2&nbsp; &nbsp;Research Design…………………………………… &nbsp; &nbsp; &nbsp; &nbsp;57<br>
• 3.3&nbsp; &nbsp;Population Size…………………………………… &nbsp; &nbsp; &nbsp; &nbsp;58<br>
• 3.4&nbsp; &nbsp;Measuring Instrument…………………………… &nbsp; &nbsp; &nbsp; &nbsp;60<br>
• 3.5&nbsp; &nbsp;Data Collection…………………………………….. &nbsp; &nbsp; &nbsp; &nbsp;60<br>
• 3.6&nbsp; &nbsp;Data Analysis………………………………… &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;60</p><p><strong>

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

• <br>
• 4.0&nbsp; &nbsp;Data Analysis and Results……………….. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;62<br></strong>
• 4.1&nbsp; &nbsp;Presentation of result Employee and Management Questionnaire. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 63<br>
• 4.2&nbsp; &nbsp;Presentation and Analysis of Customer Questionnaire…………… 73</p><p><strong>

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

• <br>
• 5.0&nbsp; &nbsp;Summary and Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;88</strong><br>
• 5.1&nbsp; &nbsp;Summary of Findings &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;80<br>
• 5.2&nbsp; &nbsp;Conclusion &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;91<br>
• 5.3&nbsp; &nbsp;Recommendation &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;93<br><strong>
• 5.4&nbsp; &nbsp;Appendix &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;99<br>
• 5.5&nbsp; &nbsp;Bibliography &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;96</strong></p> <br><p></p>