A study of the role and performance effectiveness of professional secretaries

Project Abstract

Professional secretaries play a crucial role in the efficient functioning of organizations by providing essential administrative support to executives and teams. This study aims to explore the multifaceted role of professional secretaries and evaluate their performance effectiveness within different organizational contexts. The research will delve into the specific tasks, responsibilities, and skills required of professional secretaries, examining how these align with the strategic objectives of the organizations they serve. Through a combination of qualitative and quantitative methods, this research seeks to identify the key factors that contribute to the performance effectiveness of professional secretaries. By conducting interviews, surveys, and observational studies, the study will investigate the communication skills, time management abilities, decision-making capabilities, and technical competencies that are essential for success in the role of a professional secretary. Furthermore, this study will assess the impact of technology on the evolving role of professional secretaries. With the increasing digitalization of workplaces, professional secretaries are required to adapt to new tools and software to enhance their productivity and efficiency. The research will analyze how technology influences the daily tasks and responsibilities of professional secretaries and whether it improves or hinders their overall performance effectiveness. Additionally, the study will examine the relationship between professional secretaries and their supervisors or executives. Effective communication, trust, and collaboration between secretaries and their superiors are vital for achieving organizational goals and maintaining a harmonious work environment. This research will investigate the dynamics of this relationship and its impact on the performance of professional secretaries. In conclusion, this study will provide valuable insights into the role and performance effectiveness of professional secretaries in contemporary organizational settings. By identifying the key skills, responsibilities, and challenges faced by professional secretaries, organizations can better support and empower these essential members of their workforce. Ultimately, the findings of this research aim to enhance the understanding of the critical role that professional secretaries play in organizational success and offer recommendations for optimizing their performance effectiveness.

Project Overview

<p> </p><div><p><strong>INTRODUCTION</strong></p><p><strong>1.1 BACKGROUND OF THE STUDY</strong></p><p>In this world it is known that professions have remarkable features that differentiation them from other professions depending on the effectiveness of the profession.</p><p>The layman’s idea about a profession is the nature of the job carried out by the members of the profession and its importance to the society. This is the reason it is mostly agreed that medicine and law are the only professions existing before the advent of the industrial revolution.</p><p>In recent past, secretarial profession was not regarded medicine and law irrespective of the indispensability of its service to the survival and growth of any organization.</p><p>Secretarial profession requires expertise training education and moral conduct. The position of secretaries then was not something to write home about, in a research carried out by Carr-Saunders (1964) confirmed the deteriorating social position of secretaries at that period when the issue of whether or not secretaries deserve the more honour to be consulted when matters affecting the conditions of their services are made. Secretaries were then regarded by people as more servant”.</p><p>Secretarial profession was the product of commercial school with in that period, those who attended commercial schools, were regarded as secretaries but in actual sense they ware typists.</p><p>However curriculum used in training of secretaries at the advent of industrial revolution changed to new techniques and equipment. Carr- Saunders (1964) also stated that the rise of the secretarial profession took place almost in our own time and may be traced down to profound changes which have come over the educational world.</p><p>Secretarial profession in Nigeria today is distinguished as one of the profession that exist as a result of its immense contributions to commercial social and political growth of any nation. It is generally conceived as an instrument for achieving national growth, more so now that there is a urgent need for it.</p></div><h3></h3><br> <br><p></p>