Design and implementation of campus online help desk information system

Project Abstract

<p> The abstract of the project is now the online help desk information system has<br>eased the general public who wish to make there enquires, log complaints,<br>make a suggestion. These incidents vary significantly in type and urgency and<br>require the attention of officials (hereafter referred to as ‘users’) within one or<br>more Public Sector entities. The Campus online help desk has a Human<br>Resource System with a single purpose of maintaining sensitive information<br>that is required for a few key employees outside of HR. The Campus online<br>help desk is a major change to the way thing is currently done. Using the<br>Campus online help desk must be a Company Directive otherwise it will never<br>be fully implemented. In other to achieve the best out of this work, Html,PHp,<br>javascript was used for the design of the web-based program.<br>8 <br></p>

Project Overview

<p> 1.0 INTRODUCTION<br>Background of the Study<br>Customer care is a crucial element of business success. Every time you have<br>contact with your customers you have an opportunity to improve your<br>reputation with them and increase the likelihood of further sales.<br>From your telephone manner to the efficiency of your order-fulfillment<br>systems, almost every aspect of your business affects the way your customers<br>view your business. There are also specific programmes you can put in place<br>to increase your level of customer care.<br>This guide outlines what customer care involves. It explains how you can use<br>customer contact, feedback and loyalty schemes to retain existing customers,<br>increase your sales to them and even win new customers. It also covers how<br>to prepare for receiving a customer complaint.<br>Customer care involves putting systems in place to maximize your customers’<br>satisfaction with your business. It should be a prime consideration for every<br>business – your sales and profitability depends on keeping your customers<br>happy.<br>13<br>Customer care is more directly important in some roles than others. For<br>receptionists, sales staff and other employees in customer-facing roles,<br>customer care should be a core element of their job description and<br>training, and a core criterion when you’re recruiting.<br>But don’t neglect the importance of customer care in other areas of your<br>business. For instance, your warehousing and dispatch departments may have<br>minimal contact with your customers – but their performance when fulfilling<br>orders has a major impact on customers’ satisfaction with your business.<br>A huge range of factors can contribute to customer satisfaction, but your<br>customers – both consumers and other businesses – are likely to take into<br>account:<br>how well your product or service matches customer needs<br>the value for money you offer<br>your efficiency and reliability in fulfilling orders<br>the professionalism, friendliness and expertise of your employees<br>how well you keep your customers informed<br>the after-sales service you provide<br>1.1 STATEMENT OF PROBLEM<br>Owing to:<br>(i) The difficulties people face in transferring information/data.<br>14<br>(ii) Unwillingness attitude of some Caritas University staff when<br>checking their customers’ information.<br>(iii) Fragile nature of customers’ information.<br>(iv) Difficulties people encountered when checking their customers<br>information<br>(v) Time wasted in manual processing of students’ information.<br>(vi) Important nature of students’ information in the business world.<br>The need arise for the development of an online help desk to alleviate these<br>problems.<br>1.2 PURPOSE OF STUDY<br>The main purpose of this study is to put to an end the difficulties people<br>encountered when checking their customers information. This is actualized by<br>designing computerized CAMPUS ONLINE HELP DESK which is user friendly<br>and interactive. By the time this software is designed and implemented, the<br>difficulties encountered with manual method of checking customers’<br>information will be eliminated.<br>1.3 SIGNIFICANCE OF STUDY<br>With the growth in information technology, the study offers numerous<br>benefits to the Caritas University and to any organization that deals on<br>customers’ information.<br>15<br>Manual method of checking customers’ information will no longer be<br>there again because it will be done by the computer with the help of the<br>computerized CAMPUS ONLINE HELP DESK.<br>Because of the easy to use nature of the CAMPUS ONLINE HELP DESK,<br>any organization can easily buy it to make use of them.<br>1.4 AIMS AND OBJECTIVES<br>The aims and objectives of this project are listed below:<br>To develop software called CAMPUS ONLINE HELP DESK that will<br>replace the manual method.<br>To develop, promote, and provide adequate and efficiently CAMPUS<br>ONLINE HELP DESK.<br>To maintain an efficient system of collection, sorting and delivery of<br>customers information.<br>To demonstrate increased motivation to the Caritas University workers.<br>To eliminate the error involved with the manual method of checking<br>customers’ information.<br>To save the time wasted with manual method of checking customers’<br>information.<br>16<br>1.5 SCOPE OF STUDY<br>This project work is narrowed to Caritas University. It deals with the<br>development of CAMPUS ONLINE HELP DESK to help in the checking of<br>customers’ information.<br>1.6 LIMITATION OF STUDY<br>Owing to the scope of this project work as stated above, this project work is<br>limited to CAMPUS ONLINE HELP DESK.<br>It is important to mention here that time was a major constraint in the<br>course of fact finding. It is also wise to mention here that some information<br>we need to work with was not collected because of the unwillingness of the<br>staff to review such information.<br>1.9 DEFINITION OF TERMS<br>Business: is a legally recognized organization designed to provide goods,<br>services, or both to consumers or tertiary business in exchange for money.<br>Computer: A computer is a programmable machine that receives input, stores<br>and manipulates data, and provides output in a useful format.<br>Customer: A customer (also known as a client, buyer, or purchaser) is usually<br>used to refer to a current or potential buyer or user of the products of an<br>individual or organization, called the supplier, seller, or vendor.<br>17<br>Database: A database is a system intended to organize, store, and retrieve<br>large amounts of data easily.[1] It consists of an organized collection of data for<br>one or more uses, typically in digital form.<br>Report: Reports are often used to display the result of an experiment,<br>investigation, or inquiry.<br>Order: Confirmed request by one party to another to buy, sell, deliver, or<br>receive goods or services under specified terms and conditions.<br>System: whole compounded of several parts or members, system”, literary<br>“composition”.<br>Is a set of interacting or interdependent system components<br>forming an integrated whole.<br>Information: is a processed data.<br>Storage: is a device for recording (storing) information (data)<br>Staff: a set of people, such as the employees or volunteers, within an<br>organization <br></p>