The imapct of staff customer relationship on organizational image (a case study of united bank for africa (uba) plc)

• <p> </p><p>Title page</p><p>Approval</p><p>Acknowledgement</p><p>Abstract</p><p>Table of content</p><p>List of tables</p><p><strong>

Chapter ONE

INTRODUCTION

• </strong></p><p>
• 1.1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Introduction</p><p>
• 1.2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Background</p><p>
• 1.3&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Statement of problem</p><p>
• 1.4&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Purpose of the study</p><p>
• 1.5&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Scope of study</p><p>
• 1.6&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Research question</p><p>
• 1.7&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Research hypothesis</p><p>
• 1.8&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Significance of study</p><p><strong>
• 1.9&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong>Definition of terms</p><p>Reference</p><p><strong>

Chapter TWO

LITERATURE REVIEW

• </strong></p><p>
• 2.1&nbsp; &nbsp; Review of related literature introduction</p><p>
• 2.2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Public relations and staff customer relationship in U.B.A Nig. PLC</p><p>
• 2.3&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Effects of communication and &nbsp; staff customer relationship.</p><p>
• 2.4&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Attitudes motivation and staff customers relationship</p><p>
• 2.5&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Research design and methodology</p><p>
• 2.6&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Research designs</p><p>
• 2.7&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Population of the study</p><p>
• 2.8&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Instrument for data collection</p><p>
• 2.9&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Reliability of the instrument</p><p>
• 2.10&nbsp; &nbsp; &nbsp; Method of data analysis</p><p>
• 2.11&nbsp; &nbsp; &nbsp; Data presentation and analysis</p><p>
• 2.12&nbsp; &nbsp; &nbsp; Presentation and analysis data</p><p>
• 2.13&nbsp; &nbsp; &nbsp; Testing of hypothesis</p><p>
• 2.14&nbsp; &nbsp; &nbsp; Summary of result</p><p>Reference</p><p><strong>

Chapter THREE

RESEARCH METHODOLOGY

• </strong></p><p>
• 3.1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Discussion conclusion and recommendations</p><p>
• 3.2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Discussion of result findings</p><p>
• 3.3&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Conclusion</p><p>
• 3.4&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Implication (s) of the research findings</p><p>
• 3.5&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Recommendations</p><p>
• 3.6&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Suggestions for further research</p><p>Bibliography</p> <br><p></p>