INTEGRATION OF ARTIFICIAL INTELLIGENCE INTO BUSINESS PROCESS AND ITS IMPACT ON ORGANISATIONAL PERFORMANCE. A CASE STUDY OF UBA VIRTUAL BANKER-LEO

Project Abstract

The integration of artificial intelligence (AI) into business processes has become a prominent trend in the digital transformation of organizations. This research project focuses on exploring the impact of integrating AI into business processes on organizational performance, with a specific case study of UBA Virtual Banker-LEO. AI technologies have significantly changed the landscape of business operations by enhancing efficiency, decision-making processes, and customer service. UBA Virtual Banker-LEO serves as a prime example of AI integration in the banking sector, providing customers with a virtual assistant that utilizes natural language processing and machine learning algorithms to offer personalized banking services. The study employs a mixed-methods approach, combining qualitative and quantitative data collection methods to evaluate the effects of AI integration on business processes and organizational performance. Through interviews with key stakeholders, surveys, and analysis of performance metrics, the research aims to identify the benefits and challenges associated with deploying AI in business operations. The analysis will also investigate how UBA Virtual Banker-LEO has influenced customer satisfaction, employee productivity, cost reduction, and overall business outcomes. The findings of this research contribute to the growing body of knowledge on the strategic implications of AI adoption in organizations. By examining the case of UBA Virtual Banker-LEO, the study provides insights into the real-world application of AI technologies in improving business processes and driving organizational performance. The results highlight the positive outcomes of AI integration, such as enhanced operational efficiency, improved customer engagement, and increased competitive advantage. Furthermore, the research sheds light on the challenges that organizations may face when implementing AI systems, including data security concerns, ethical considerations, and the need for upskilling employees to work alongside AI technologies. Understanding these challenges is crucial for businesses seeking to leverage AI effectively in their operations. In conclusion, the integration of AI into business processes, as exemplified by UBA Virtual Banker-LEO, has the potential to revolutionize the way organizations operate and deliver value to customers. By harnessing the power of AI technologies, businesses can drive innovation, streamline operations, and ultimately enhance their competitive position in the market.

Project Overview

<p> </p><p><strong>INTRODUCTION</strong></p><p><strong>1.1 &nbsp; &nbsp; </strong><strong>BACKGROUND OF THE STUDY</strong></p><p>The 21st century is witnessing the re-invention of Artificial intelligence. This is due to advances in computer science, the need for the processing of large amount of data and theoretical knowledge of the operation of computer power. Currently, artificial intelligence is facilitating the resolution of complex problems in computer science, operations research and software development. The essence of artificial intelligence was to simulate the human intelligence. It is believed that the human intelligence can be described in such a way that artificial intelligence could carry out the same functions. According to computer scientist, artificial intelligence is the intelligence which is demonstrated by machines as against the intelligence demonstrated by humans and animals which is also referred to as machine intelligence. It is the study of intelligent agents or devices which can accept information from the external environment interpret it and utilized the information to achieve a particular result. <a target="_blank" rel="nofollow" href="https://en.wikipedia.org/wiki/Andreas_Kaplan">Kaplan</a>&nbsp;and Haenlein, posit that AI is a system which has the ability to interpret external data, use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans. The study seeks to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo<strong>.</strong></p><p><strong>1.2 STATEMENT &nbsp; OF &nbsp; THE PROBLEM</strong></p><p>The invention and adoption of artificial intelligence requires the commitment of huge funds. Also, there are fears that unlike previous technological revolutions, it will create a <a target="_blank" rel="nofollow" href="https://en.wikipedia.org/wiki/Technological_unemployment#21st_century">risk of mass unemployment</a>. The problem confronting the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.</p><p><strong>1.3 OBJECTIVES &nbsp; OF THE STUDY</strong></p><p>The Main Objective of the study is to appraise the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo; The specific objectives include:</p><p>1 To determine the relevance of artificial intelligence.</p><p>2 To appraise the integration of artificial intelligence into business process and its impact on organizational performance.</p><p>3 To determine the impact of UBA virtual Banker-Leo on organizational performance.</p><p><strong>1.4 RESEARCH QUESTIONS</strong></p><p>1 What is the relevance of artificial intelligence?</p><p>2 What constitute the integration of artificial intelligence into business process and its impact on organizational performance?</p><p>3 What is the impact of UBA virtual Banker-Leo on the performance of UBA?</p><p><strong>1.5 STATEMENT OF THE HYPOTHESIS</strong></p><p><strong>Ho1: </strong>The impact of the UBA virtual Banker –Leo on organizational performance is not significant.</p><p><strong>1.6 SIGNIFICANCE OF THE STUDY</strong></p><p>The study provides an evaluative appraisal of the integration of artificial intelligence into business process and its impact on organizational performance.</p><p><strong>1.7 SCOPE OF THE STUDY</strong><strong></strong></p><p>The study focuses on the appraisal of the integration of artificial intelligence into business process and its impact on organizational performance. A case study of UBA virtual Banker-Leo.<strong></strong></p><p><strong>&nbsp;1.8 LIMITATION OF THE STUDY</strong></p><p>The study was confronted with logistics and geographical factors.</p><p><strong>1.9 DEFINITION OF TERMS</strong></p><p>ARTIFICIAL INTELLIGENCE DEFINED</p><p>AI is a system which has the ability to interpret external data; use the data to learn and solve problems.it is the machine which can carry out the cognitive functions humans.</p><p>GROUP DYNAMICS DEFINED</p><p>Defines the way people work together, identifies the psychological structures and processes of the teams and the making of the groups in the organization.</p><p>KNOWLEDGE MANAGEMENT DEFINED</p><p>•Knowledge management is the process of developing, disseminating and deploying ideas, information and intellectual property within the organization;</p><p>PROCESS MANAGEMENT DEFINED</p><p>This shows the congruence or lack of congruence between business processes and the goals and values of the organization,</p><p>&nbsp;ORGANISATIONAL INTELLIGENCE DEFINED</p><p>This is the capacity of the organization to create knowledge and utilized it strategically.</p> <br><p></p>