Assessment of the impact of ict on employees in the nigerian banking sector a study of first bank of nigeria plc, enugu metropolis – complete project material

 

Table Of Contents


Chapter ONE

INTRODUCTION

  • 1.1Introduction
  • 1.2Background of Study
  • 1.3Problem Statement
  • 1.4Objective of Study
  • 1.5Limitation of Study
  • 1.6Scope of Study
  • 1.7Significance of Study
  • 1.8Structure of the Research
  • 1.9Definition of Terms

Chapter TWO

LITERATURE REVIEW

  • 2.1Overview of ICT
  • 2.2Evolution of ICT in Banking Sector
  • 2.3Impact of ICT on Employees
  • 2.4ICT Tools and Systems in Banking Sector
  • 2.5ICT Training for Employees
  • 2.6ICT Policies in Nigerian Banking Sector
  • 2.7Challenges of ICT Implementation
  • 2.8Benefits of ICT in Banking Sector
  • 2.9ICT Adoption in First Bank of Nigeria Plc
  • 2.10Comparison with Other Banks

Chapter THREE

RESEARCH METHODOLOGY

  • 3.1Research Design
  • 3.2Population and Sampling Techniques
  • 3.3Data Collection Methods
  • 3.4Questionnaire Design
  • 3.5Data Analysis Techniques
  • 3.6Ethical Considerations
  • 3.7Pilot Study
  • 3.8Validity and Reliability

Chapter FOUR

DATA PRESENTATION AND ANALYSIS

  • 4.1Demographic Profile of Respondents
  • 4.2ICT Awareness among Employees
  • 4.3Employee Perception of ICT Impact
  • 4.4Employee Satisfaction with ICT Tools
  • 4.5Training Effectiveness
  • 4.6Challenges Faced by Employees
  • 4.7Recommendations for Improvement
  • 4.8Comparison with Research Objectives

Chapter FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS

  • 5.1Summary of Findings
  • 5.2Conclusion
  • 5.3Implications of the Study
  • 5.4Recommendations for Future Research
  • 5.5Practical Implications
  • 5.6Contribution to Knowledge
  • 5.7Limitations of the Study
  • 5.8Conclusion Statement

Project Abstract

<p>This research study assesses the impact of ICT on employee in the banking sector with specific reference to First-Bank of Nigeria Plc Enugu metropolis. The researcher tries to ascertain if information, communication and technology (ICT) affects employee job performance, and to formulate recommendations regarding ICT adoption. In order to achieve the above objective, the following research questions were asked Does ICT have any impact on employee job performance in the banking industry? Has the adoption of ICT enhanced banks productivity? What is the degree of ICT adoption by Nigerian bank? Four hypotheses were advanced; (i) The adoption of ICT have no impact on employee’s job performance in the Nigerian banking sector, (ii) The adoption of ICT have no impact on bank’s operation (iii) there is a low degree of ICT adoption by the Nigerian banks, and finally the adoption of ICT has not enhanced productivity in Nigerian banks. The study uses survey research method. The case study bank was selected using simple random sampling technique together with the staff of First Bank of Nigeria plc. The findings of this study are that the adoption of ICT has impact on employees in the Nigerian banking sector and the bank’s operation, that there is a high degree of ICT adoption by Nigerian banks and, that the adoption of ICT has enhanced banks productivity in Nigeria. These findings made the researcher to accept her four (4) alternative hypotheses and reject the null hypotheses because in both cases the calculated values of chi-square are greater than the tabulated values.<br><br>This Research Project Material is posted with good intentions. if you own it, and believe that your right is infringed or violated, Please send us a mail – admin@freeresearchproject.com.ng and actions will be taken immediately. Thank you.<br><br><br></p>

Project Overview

<p>1.0 &nbsp; Background of Study &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -1<br><br>1.1 &nbsp; Preamble – &nbsp; &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -1<br><br>1.2 &nbsp; Statement of the Problem – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -2 &nbsp; <br><br>1.3 &nbsp; Aim and Objective of the Study – &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -3<br><br>1.4 &nbsp; Significance of the Study – &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -3<br><br>1.5 &nbsp; Scope of the Study – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; – &nbsp; &nbsp; &nbsp; -4 <br></p>

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