Project Abstract

Abstract
Human relations skills play a crucial role in the job performance of secretaries within organizations. This study aims to explore the impact of human relations skills on the job performance of secretaries in various industries. The research will focus on identifying the specific human relations skills that are most relevant for secretaries and how these skills contribute to their overall job performance. A mixed-methods approach will be utilized to gather data for this study. Surveys will be distributed to secretaries in different organizations to collect quantitative data on their perceived level of human relations skills and their self-reported job performance. In addition, interviews will be conducted with supervisors and managers to gain qualitative insights into the importance of human relations skills in the performance of secretaries. The findings of this research are expected to provide valuable insights for both secretaries and organizational leaders. By understanding the impact of human relations skills on job performance, secretaries can focus on developing and improving these skills to enhance their effectiveness in the workplace. Organizational leaders can use the results of this study to inform their training and development programs for secretaries, ensuring that they are equipped with the necessary skills to excel in their roles. Overall, this study seeks to contribute to the existing literature on human relations skills and job performance by focusing specifically on the role of these skills in the context of secretarial work. By shedding light on this relationship, the research aims to highlight the importance of human relations skills for secretaries and provide practical recommendations for both secretaries and organizational leaders to enhance job performance and overall productivity in the workplace.

Project Overview

The purpose of this study is to investigate human relations skills in the job performance of secretaries with new Nigeria bank, Uchi Community bank all in Auchi as case study. Questionnaire were used to collected data from a total of fifty respondents made up of twenty five official staff and twenty five non official staff of the bank covered. The simple percentage method was used in analyzing the data collected from the respondents based on the responses from the questionnaires. This study revealed that good human relation is a motivator of workers towards job performance and productivity. It also revealed that there is no positive relationship if there are no good human relations. Since situations some times change, if good human relations is not done in the bank, there will be difficulties in getting the best out of the workers. Based on the study of the findings, appropriate recommendations were made.