Project Abstract

Abstract
In today's fast-paced technological environment, secretaries in the banking industry and other organizations are required to possess a range of ICT competencies to effectively carry out their roles. This research aims to identify and analyze the specific ICT competencies that modern secretaries need to succeed in the banking industry or any other organization. The study will employ a mixed-methods approach, combining surveys and interviews to gather data from both secretaries and their supervisors in banking institutions. The research will focus on identifying the essential ICT skills that modern secretaries must possess, including proficiency in office software applications, data management tools, communication technologies, and information security protocols. Additionally, the study will explore the level of proficiency required in these competencies and the challenges that secretaries face in acquiring and maintaining these skills. By examining the ICT competencies required by modern secretaries in the banking industry, this research aims to provide valuable insights for organizations looking to enhance the effectiveness and efficiency of their administrative staff. The findings of this study can inform training programs and professional development initiatives aimed at improving the ICT skills of secretaries, ultimately leading to increased productivity and job satisfaction in the workplace. Overall, this research contributes to the existing literature on ICT competencies in the context of secretarial roles, shedding light on the specific skills and knowledge areas that are crucial for success in the modern banking industry. The results of this study can help organizations better understand the evolving role of secretaries in the digital age and tailor their recruitment, training, and performance evaluation processes to align with the changing demands of the industry. In conclusion, the research on ICT competencies required by modern secretaries in the banking industry or organizations is essential for ensuring that administrative staff are equipped with the necessary skills to thrive in today's technology-driven workplace. By identifying the key competencies and challenges faced by secretaries in the banking sector, this study aims to provide practical recommendations for enhancing the ICT skills of administrative professionals and improving overall organizational efficiency and effectiveness.

Project Overview

INTRODUCTIONBackground of the Study

In the banking industries secretaries occupy a veryimportant place in Nigeria and the world economy. Becausethe imagination of many people has been captured by theconcept of the electronic office and the media has given thetopic considerable coverage in both general and businessterms. Secretaries have a lot of problems to contend with andsolve in the office because of the modern and sophisticated.For these and other reasons, the researcher is to look into theInformation Communication Technology (ICT) competencesrequired by modern secretaries in the banking industry.The engagement, maintenance and the retention ofqualified secretaries to cope with the ever increasing demands