<p> </p><p>Title page</p><p>Approval page</p><p>Dedication</p><p>Acknowledgement</p><p>Abstract</p><p>Table of content</p><p>

Chapter ONE

</p><p>1.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Introduction</p><p>1.2 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; History of the Bank</p><p>1.3 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The purpose of the study</p><p>1.4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Statement of the problems</p><p>1.5 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Hypothesis</p><p>1.6 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Significance</p><p>1.7 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Delimitation/scope of the study</p><p>

Chapter TWO

</p><p>2.0 &nbsp; &nbsp; Bank Administration</p><p>2.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Qualifications of a secretary</p><p>2.2 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The secretary in the eyes of the public</p><p>2.3 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The role of the secretary</p><p>2.3.1 &nbsp; Handling of files and filing</p><p>2.3.2 &nbsp; Objectives of filing</p><p>2.3.3 &nbsp; Handling correspondence</p><p>2.4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Production of document</p><p>2.5 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The secretary’s contributions to the executive effectiveness</p><p>2.6 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Versatility of secretarial duties</p><p>2.7 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Importance of human relations</p><p>2.8 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; The incompetent secretary</p><p>2.9 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Time management skill</p><p>2.10 &nbsp; &nbsp; &nbsp; Telephone manner.</p><p>2.10.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Telephone as a medium of development</p><p>

Chapter THREE

</p><p>3.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Research methodology</p><p>3.2 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sources of data supply</p><p>3.3 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Population of the study</p><p>3.4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sampling procedure</p><p>3.5 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Sample size</p><p>3.6 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Validity and reliability of the instrument</p><p>3.7 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Method of data collection</p><p>3.8 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Administrative of the instrument</p><p>3.9 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Method of data analysis</p><p>

Chapter FOUR

</p><p>4.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Presentation and analysis of data</p><p>

Chapter FIVE

</p><p>5.1 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Findings, conclusions, and recommendations</p><p>5.2 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Findings</p><p>5.3 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Conclusions and recommendations</p><p>5.4 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Limitation of the study</p><p>References</p><p>Questionnaire.</p> <br><p></p>