Design and implementation of a computerized guest information tracking system
Table Of Contents
Chapter ONE
1.1 Introduction1.2 Background of Study
1.3 Problem Statement
1.4 Objective of Study
1.5 Limitation of Study
1.6 Scope of Study
1.7 Significance of Study
1.8 Structure of the Research
1.9 Definition of Terms
Chapter TWO
2.1 Overview of Guest Information Tracking Systems2.2 Evolution of Information Systems in Hospitality Industry
2.3 Importance of Guest Information Tracking
2.4 Technologies Used in Guest Information Tracking
2.5 Challenges in Implementing Guest Information Tracking Systems
2.6 Best Practices in Guest Information Management
2.7 Case Studies of Successful Guest Information Systems
2.8 Regulatory Compliance in Guest Information Management
2.9 Future Trends in Guest Information Tracking Systems
2.10 Gaps in Existing Literature
Chapter THREE
3.1 Research Design and Justification3.2 Research Methodology
3.3 Data Collection Methods
3.4 Sampling Techniques
3.5 Data Analysis Procedures
3.6 Research Ethics and Compliance
3.7 Instrumentation and Tools
3.8 Validity and Reliability
Chapter FOUR
4.1 Overview of Research Findings4.2 Analysis of Guest Information Tracking Systems
4.3 Comparison of Different Guest Information Tools
4.4 Impact of Guest Information Systems on Operations
4.5 User Feedback and Satisfaction
4.6 Recommendations for Improvement
4.7 Implementation Challenges
4.8 Future Research Directions
Chapter FIVE
5.1 Summary of Findings5.2 Conclusion
5.3 Implications for Practice
5.4 Recommendations for Future Research
5.5 Final Remarks
Project Abstract
AbstractThis research project focuses on the design and implementation of a computerized guest information tracking system for hospitality businesses. The system aims to streamline the process of collecting, storing, and managing guest information to enhance customer service and improve operational efficiency. The research will involve the use of software development tools and technologies to create a user-friendly interface that allows staff to input and access guest data easily. The system will be designed to store various types of guest information, including personal details, preferences, booking history, and special requests. The proposed system will offer features such as guest profile creation, reservation management, check-in/check-out process, and personalized service recommendations based on guest preferences. By centralizing guest information in a digital database, the system will enable staff to provide personalized and efficient service to guests during their stay. Additionally, the system will generate reports and analytics to help management make data-driven decisions to enhance guest satisfaction and loyalty. The research will follow a systematic development process, including requirements gathering, system design, implementation, testing, and deployment. The system will be developed using modern programming languages and database management systems to ensure reliability, security, and scalability. User training and support will also be provided to ensure successful adoption and utilization of the system by staff members. The potential benefits of the computerized guest information tracking system include improved guest experience, faster check-in/check-out processes, targeted marketing strategies, and increased operational efficiency. By leveraging technology to automate guest data management, hospitality businesses can better understand guest preferences and behavior to deliver personalized services and build long-term relationships. Overall, this research project aims to address the growing need for efficient guest information tracking systems in the hospitality industry. The implementation of a computerized system can help businesses stay competitive in a rapidly evolving market by providing superior customer service and creating memorable guest experiences. The findings of this research will contribute to the body of knowledge on information management systems in the hospitality sector and offer practical insights for industry practitioners looking to enhance guest satisfaction and loyalty through technology integration.
Project Overview
INTRODUCTION
1.1 BACKGROUND OF STUDY.
Information technology is an essential tool to guest tracking. The faster and more effectively it works, the safer our business management is.
Information system (IS) refers to a system that comprises of persons, data records and activities that process data and information in an organization, and it includes the organization‟s manual and automated processes. In a narrow sense, the term information system refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization.
The term information technology has ballooned to encompass many aspects of computing and technology, and the term has become very recognizable. The information technology umbrella can be quite large, covering many fields. IT professionals perform a variety of duties that range from installing applications to designing complex computer networks and information database.
Since the first wave of computerization in the 1970‟s, the implementation of information technology within policing has been questioned and often met with resistance. The development of an information technology strategy must be viewed in the context of increasing expectations and pressure for reform within organizations. 2
The business environment in which banks operate is changing; increased demands for efficiency has led to information technology being recognized as a valuable and innovative addition to guest tracking system.
Over the last decade, computer and telecommunication technologies have developed at an extraordinary rate. Increased computer power, advances in data transmission, attractive and user-friendly graphic interfaces present bank with unprecedented capacity to collect, store, analyze and share data with stakeholders inside and outside of bank.
Historically, the innovation of information systems has served as the catalyst for dramatic changes in the organization work and has presented both opportunities and challenges to operators.
Some banks have made tremendous efforts in creating databases for guest information system for security purposes.
1.2 STATEMENT OF PROBLEM
Keeping record of visitors in a bank has been a big task for the management. Often the identity of the guest is forgotten as soon as he/she leaves the bank. This is a big security risk as there is need to maintain an automated record of daily visitors to the bank in case security issues arise. 3
1.3 PURPOSE OF STUDY
The purpose of this study is to design software that will serve as an electronic register to keep record of daily guest to the bank. The software will maintain a centralized database system for the purpose of information sharing.
1.4 SIGNIFICANCE OF THE STUDY
The software developed will be beneficial to the bank management in so many ways:
1. Maintain a centralized database for Guest records
2. Retrieve previous information on guest from the system easily using serial query language
3. Have a good surveillance on the guest information for security purposes
4. Know the number of guest they receive on daily basis
5. Track the frequency of a guest visitation to the bank
1.5 OBJECTIVE OF STUDY
The purpose of this research work is to develop a system that should be able to achieve the following:
1. To provide an electronic register to keep record of guest visit to the bank
2. To produce a system where information and output report will be produced much faster, more accurately and more detailed.
4
3. Keeping record of total number of guest coming to the bank on daily basis.
4. Keep track of old guest in case of any security breach.
5. Provide password to prevent unauthorized users from accessing and manipulating information.
1.6 SCOPE OF THE STUDY
This research project covers only records on the banks managers guest and some other management staff, as it will be difficult to maintain guest record on every staff of the bank.
1.7 CONSTRAINS AND LIMITATION
Due to time constraint and limited resources, the use of biometric could not be incorporated into the work for authentic identification of guest.
1.8 DEFINTION OF TERMS
ARRIVAL FILE: This is master file consisting of the guest name, companies name and address, state, country, nationality, profession etc. which also include the mode of payment to be used by the guest.
DATABASE: This is the collection of related data/information
GUEST: This guest are used in the contest of the work refers to individual, companies or corporate bodies that visited the bank 5
SOFTWARE: This is the logically written instruction that control the
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