<p>1. Introduction<br> - Background and Significance of Quality Management<br> - Objectives of the Study<br>2. Principles of Quality Management<br> - Total Quality Management (TQM)<br> - Quality Control and Assurance<br> - Continuous Improvement<br>3. Role of Business Operations in Ensuring Quality<br> - Process Optimization<br> - Supply Chain Management<br> - Quality Control Measures<br>4. Impact of Quality Management on Customer Satisfaction<br> - Customer-Centric Quality Management<br> - Relationship between Quality and Customer Loyalty<br>5. Best Practices in Quality Management<br> - Case Studies of Successful Quality Management Implementation<br> - Benchmarking and Performance Measurement<br></p>
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