The business organization operates in an environment and through is the essence of business. The business organization is expected to continually to satisfy it customer hence this work gets to investigate the role of customer service in the operation of multinational fir with particular reference to Unilever Plc Aba. The method applied in this study is a combination of content analysis and survey research, the data were sourced through both primary and secondary sources and the instrument used availed the researcher the opportunity to have a first hand information. The unit of analysis Unilever of Nigeria Plc Aba branch social artifacts, and the data collected from the units are presented in tables and analyzed using chi-square (x2) method. Among the major finding of this research work, including that the dissatisfaction experience by customers is due to the inefficiency of the multinational company staff, there is a relationship between improved service delivery and multinational company efficiency and multinational company profitability. But owing to the limitations encountered, further studies should be carried out to service between two multinational company operating within the country.
📚 Over 50,000 Project Materials
📱 100% Offline: No internet needed
📝 Over 98 Departments
🔍 Software coding and Machine construction
🎓 Postgraduate/Undergraduate Research works
📥 Instant Whatsapp/Email Delivery
The research project titled "Analyzing the Impact of E-commerce on Traditional Retail Businesses: A Case Study Approach" seeks to investigate the effe...
The research project titled "Exploring the Impact of Artificial Intelligence on Supply Chain Management in the Retail Industry" aims to investigate th...
The research project titled "Analyzing the Impact of Digital Marketing Strategies on Consumer Behavior in the Retail Industry" aims to investigate and...
The project topic "Analysis of the impact of digital marketing on consumer behavior in the retail industry" delves into the intersection of digital ma...
The research project titled "Analysis of the impact of social media marketing on consumer behavior in the retail industry" aims to investigate the sig...
The project topic, "Analyzing the Impact of Employee Engagement on Organizational Performance in the Retail Industry," delves into the crucial relatio...
The project titled "Analyzing the Impact of Artificial Intelligence on Marketing Strategies in the Retail Industry" aims to delve into the transformat...
The research project titled "Analysis of the Impact of Digital Marketing Strategies on Consumer Behavior in the Retail Industry" aims to investigate a...
The research topic, "The impact of digital marketing strategies on customer loyalty in the retail industry," aims to explore the relationship between ...