Project Abstract

Abstract
Total Quality Management (TQM) is a comprehensive approach that seeks to improve the quality of products and services through continuous refinement of processes and involvement of all employees in the organization. This research project explores the applications of TQM in 7-Up Bottling Company, a prominent player in the beverage industry. The study investigates how TQM principles can be effectively implemented in a manufacturing environment to enhance overall quality and customer satisfaction. The research methodology involves a combination of literature review, case study analysis, and interviews with key personnel at 7-Up Bottling Company. By examining existing literature on TQM and its applications in the manufacturing sector, the study aims to identify best practices and strategies that can be tailored to suit the specific needs and challenges faced by the company. Through the case study analysis, the research will delve into the current quality management practices at 7-Up Bottling Company and assess the extent to which TQM principles are already being integrated into the organization's operations. Interviews with employees and managers will provide valuable insights into the perception of TQM, existing barriers to implementation, and potential areas for improvement. The findings of this research project are expected to offer practical recommendations for 7-Up Bottling Company to enhance its quality management processes and achieve higher levels of customer satisfaction. By aligning organizational goals with TQM principles, the company can foster a culture of continuous improvement, innovation, and customer focus. Overall, this research project aims to contribute to the existing body of knowledge on TQM and its applications in the manufacturing sector. By focusing on a real-world case study, the study seeks to bridge the gap between theory and practice, offering valuable insights that can be applied by other organizations in the industry. Through a thorough analysis of TQM principles and their relevance to 7-Up Bottling Company, this research project aims to demonstrate the potential benefits of adopting a holistic approach to quality management in a competitive business environment.

Project Overview

1.1 Background To The Study

Total quality management is defined as the complete commitment to quality in all aspect of the firms operations. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business. TQM embraces the culture of continuous improvement of learning and adaptation to changing customer demands. According to Jones (2011) total quality management is a management technique is concerned with improving the quality of the organizations products and services and therefore directs all efforts to achieving it. NG-Journal of Social Development (2016). The research therefore seek to investigate Total Quality Management and its Applications in 7-UP Bottling Company Aba,

Statement of the Problem

The application of TQM provides some benefits to the organization which include

Improving the effectiveness of the organization in  improve the quality of production and client satisfaction; Ensures a high efficiency through improving the quality of  inputs and outputs without increasing capital volume. Enhances Quality chains; Quality costs; and enhances efficiency in the organization. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business. However there are some problems associated with the implementation of TQM which include the issue of competition in the market. Some competitors equate quality with high cost and then proceed to lower quality. Problem of poor management practice in terms of a general lack of higher expectations affects the implementation of TQM; Poor organization structure which leads to duplication of duties hinders the smooth implementation of TQM;.Inadequate resources for total quality management; Some organization do not have adequate resources to implement TQM while some lack customer focus; showing that their strategic plan are not customer driven. Lack of effective measurement of quality improvement; TQM requires the monitoring of employees and processes, and the establishment of objectives which anticipate and satisfies the customer’s needs; Poor Planning; The inability of many firms to evolve strategic plans hinders the implementation of TQM 9.  Lack of management commitment; Resistance of the workforce; Lack of proper training/Inadequate Human Resource Development also constitute other problems which hinders the successful implementation of TQM. Therefore the problem confronting the research is to investigate Total Quality Management and its Applications in 7-UP Bottling Company Aba

1.2 Objectives of the Study

To determine the nature and significance of TQM

To determine Total Quality Management and its Applications in 7-UP Bottling Company Aba

1.4 Research Questions

What is Total quality Management?

What is the effect of the application of Total quality Management?

1.5 Significance of the Study

The study shall serve as a vital source of information to managers of organizations

1.6 Research Hypothesis

Ho The application of Total Quality Management in 7-UP Bottling Company Aba is not effective

Hi The application of Total Quality Management in 7-UP Bottling Company Aba is effective

1.7 Scope of the Study

The study focuses on the appraisal of Total Quality Management and its Applications in 7-UP Bottling Company Aba

1.8 Limitations of the Study

The study was confronted by some constraints which include logistics and geographical factor.

1.9 Definition of Terms

TQM DEFINED

Total quality management is defined as the complete commitment to quality in all aspect of the firms operations. Total quality management is a management approach of organization, with the objective of attaining quality, through the full participation of all its members for long term success, customer satisfaction and benefits to the organization and the public. According to (Shankar, 2012). Total quality management (TQM) is the significant approach to improving quality which involves the organizations long term commitment to a sustained improvement of quality, throughout the firm with the active participation of all organizational members to meet and exceed customer’s expectations. (Weihrich and Koontz, 2005) states that total quality management is the constant effort of identifying with and catering for the customer needs from time to time. This is in view of the fact that customer’ needs, desires, and wants changes overtime as changes occur in the external environment of business. TQM embraces the culture of continuous improvement of learning and adaptation to changing customer demands.

Effectiveness is measured by comparing what a process or installation can produce with what they actually produce;

Efficiency is the amount of resources that have to be committed to obtain that output.

Productivity is measured by the production obtained (effectiveness) versus the invested effort in order to achieve the result (efficiency); in other words, if we can achieve more with less effort, productivity increases