Thesis Abstract

Abstract
This thesis investigates the impact of digital technology on secretarial duties in the workplace. The rapid advancement of digital technology has revolutionized the way organizations operate, leading to significant changes in the roles and responsibilities of secretaries. This study aims to explore how digital technology has influenced secretarial duties, the challenges and opportunities it presents, and the implications for the future of secretarial work. Chapter One provides an introduction to the research topic, including the background of the study, problem statement, objectives, limitations, scope, significance, structure of the thesis, and definition of key terms. Chapter Two presents a comprehensive literature review, examining existing research on the impact of digital technology on secretarial duties. The literature review covers ten key areas, including the evolution of secretarial roles, technological advancements, and the changing nature of work in the digital age. Chapter Three outlines the research methodology employed in this study, detailing the research design, data collection methods, sampling techniques, and data analysis procedures. The chapter also discusses ethical considerations and limitations of the research process. Chapter Four presents the findings of the study, analyzing the data collected and discussing the implications of digital technology on secretarial duties. The chapter explores how digital tools and software have enhanced efficiency, communication, and collaboration in the workplace, as well as the challenges faced by secretaries in adapting to these changes. Chapter Five concludes the thesis by summarizing the key findings, discussing the implications for practice, and offering recommendations for future research. The study highlights the importance of continuous learning and upskilling for secretaries to thrive in the digital workplace. Overall, this thesis contributes to the understanding of how digital technology is reshaping secretarial roles and provides insights for organizations to better support their secretarial staff in the digital age. Keywords digital technology, secretarial duties, workplace, impact, technology adoption, organizational change, efficiency, communication, collaboration, skills development.

Thesis Overview

The research project titled "The Impact of Digital Technology on Secretarial Duties in the Workplace" seeks to investigate the influence of digital technology on the traditional roles and responsibilities of secretaries in modern work environments. This research aims to explore how the integration of digital tools and systems has transformed the way secretarial tasks are performed, the skills required of secretaries, and the overall effectiveness of secretarial functions within organizations. In recent years, advancements in digital technology have revolutionized the way businesses operate, leading to significant changes in administrative roles such as secretarial duties. The traditional image of secretaries as primarily responsible for tasks such as typing, filing, and answering phones has evolved to encompass a broader range of responsibilities that require proficiency in digital tools and software. This shift raises important questions about the impact of digital technology on the role of secretaries, including changes in job requirements, skill sets, and job satisfaction. The research will involve a comprehensive review of existing literature on the subject to provide a theoretical framework for understanding the impact of digital technology on secretarial duties. By examining relevant studies, articles, and reports, the research aims to identify key trends, challenges, and opportunities associated with the integration of digital technology in secretarial work. Additionally, the research will employ a mixed-methods approach, combining both qualitative and quantitative data collection methods to gather insights from secretaries, managers, and other relevant stakeholders. Surveys, interviews, and observations will be used to collect data on how digital technology has influenced the daily tasks, workflows, and communication processes of secretaries in various organizations. Through the analysis of the collected data, the research aims to provide valuable insights into the ways in which digital technology has impacted secretarial duties, including changes in job responsibilities, skill requirements, job satisfaction, and overall job performance. The findings of this research are expected to contribute to a better understanding of the evolving role of secretaries in the digital age and provide valuable recommendations for organizations seeking to optimize the use of digital technology in administrative functions.