Thesis Abstract

Abstract
In today's fast-paced digital environment, office managers in financial institutions are required to possess a diverse set of ICT competencies to effectively navigate the complexities of their roles. This research aims to identify and explore the specific ICT competencies that are essential for office managers in financial institutions to excel in their positions. By utilizing a mixed-methods approach, data will be collected through surveys and interviews with office managers working in various financial institutions. The study will investigate the different levels of ICT competencies required by office managers, ranging from basic proficiency in office software applications to more advanced skills in data analysis, cybersecurity, and project management tools. Through a thorough analysis of the collected data, the research will provide insights into the current ICT skill gaps among office managers in financial institutions and propose recommendations for bridging these gaps through training programs and professional development initiatives. Furthermore, the research will also explore the impact of ICT competencies on the overall performance and job satisfaction of office managers in financial institutions. By examining the correlation between ICT proficiency and job effectiveness, this study aims to highlight the importance of continuous ICT skill development for office managers to stay competitive in the ever-evolving financial industry. The findings of this research will contribute to the existing body of knowledge on ICT competencies in the financial sector and provide practical implications for human resource managers, training professionals, and policymakers in financial institutions. By understanding the specific ICT competencies that are crucial for office managers, organizations can tailor their training programs to address the skills gap and empower their employees to succeed in their roles. Overall, this research seeks to shed light on the evolving role of ICT in the daily operations of financial institutions and emphasize the importance of equipping office managers with the necessary skills to thrive in a technology-driven workplace. By enhancing their ICT competencies, office managers can enhance their productivity, decision-making capabilities, and overall job satisfaction, ultimately contributing to the success of their organizations in the digital age.

Thesis Overview