Thesis Abstract

Abstract
The role of secretaries in organizations cannot be overstated as they serve as the backbone of administrative operations. This research project aims to explore the various factors that influence the performance of secretarial careers in selected organizations within Enugu Capital Territory. The study will focus on identifying both internal and external factors that impact the effectiveness and efficiency of secretaries in their roles. The research will utilize a mixed-methods approach, combining qualitative and quantitative data collection methods to provide a comprehensive analysis of the subject matter. Through interviews, surveys, and observations, the study will gather insights from both secretaries and their supervisors to understand the challenges and opportunities faced in the profession. Internal factors such as skills, experience, training, and motivation will be examined to determine their influence on the performance of secretaries. Additionally, the study will investigate external factors including organizational culture, technology, workload, and job satisfaction to assess their impact on the overall job performance of secretaries. The findings of this research are expected to provide valuable insights for organizations in Enugu Capital Territory to improve the working conditions and support systems for secretarial staff. By understanding the factors that affect the performance of secretaries, organizations can implement targeted interventions to enhance productivity, job satisfaction, and career progression for these essential roles. Overall, this research project seeks to contribute to the existing body of knowledge on secretarial careers and organizational management. By shedding light on the factors that influence the performance of secretaries, this study aims to provide practical recommendations for organizations to optimize the contribution of secretarial staff to the achievement of organizational goals and objectives.

Thesis Overview