Thesis Abstract

Abstract
This thesis investigates the impact of technology adoption on public service delivery within local government agencies. The utilization of technology in public administration has become increasingly prevalent in recent years, with the potential to enhance efficiency, transparency, and accountability in service provision. The study aims to assess the extent to which technology adoption influences the delivery of public services at the local government level, focusing on factors such as digital infrastructure, workforce capacity, and stakeholder engagement. The research methodology employed in this study is a mixed-methods approach, combining both quantitative and qualitative data collection techniques. A comprehensive literature review was conducted to explore existing theories, models, and empirical studies related to technology adoption in public administration. The review identified key themes such as e-government initiatives, digital transformation, and citizen-centric services as relevant to the research topic. The empirical phase of the study involved surveys, interviews, and case studies with local government officials, IT professionals, and service users. Data analysis techniques, including regression analysis and thematic coding, were used to examine the relationships between technology adoption and public service delivery outcomes. The findings reveal that technology adoption positively influences service efficiency, accessibility, and citizen engagement within local government agencies. The discussion of findings delves into the implications of the study results for public administration practice and policy. Recommendations are provided for policymakers, administrators, and IT professionals to enhance the integration of technology into local government service delivery processes. The study contributes to the existing body of knowledge on technology adoption in public administration and offers practical insights for improving service quality and responsiveness in local government settings. In conclusion, this thesis underscores the importance of leveraging technology to enhance public service delivery in local government agencies. By understanding the impact of technology adoption on service outcomes, policymakers and administrators can make informed decisions to optimize resource allocation, streamline processes, and foster greater citizen satisfaction. The study calls for continued research and innovation in the realm of digital governance to address the evolving needs of modern society and promote effective public administration practices.

Thesis Overview

Research Overview: The project titled "Assessing the Impact of Technology Adoption on Public Service Delivery in Local Government Agencies" seeks to investigate the influence of technology adoption on the efficiency and effectiveness of public service delivery within local government agencies. The utilization of technology in the public sector has become increasingly prevalent in recent years, with governments globally recognizing the potential benefits it offers in enhancing service delivery to citizens. This research aims to explore how the integration of technology into the operations of local government agencies can lead to improvements in service quality, accessibility, and overall citizen satisfaction. The study will focus on identifying the various technologies that have been adopted by local government agencies, such as e-government platforms, data analytics tools, and communication systems, and assess how these technologies have impacted different aspects of public service delivery. By examining the extent to which technology has been implemented and utilized within these agencies, the research aims to provide insights into the challenges and opportunities associated with technology adoption in the public sector. Moreover, the project will investigate the specific outcomes and benefits that have resulted from the adoption of technology in local government agencies, including improved service efficiency, cost savings, enhanced transparency, and increased citizen engagement. By analyzing case studies and conducting surveys and interviews with key stakeholders, the research will seek to gather valuable data and perspectives on the real-world implications of technology adoption on public service delivery. Additionally, the study will explore potential barriers and limitations that local government agencies may encounter in adopting and implementing new technologies, such as budget constraints, resistance to change, and cybersecurity concerns. By addressing these challenges, the research aims to provide recommendations and strategies for overcoming obstacles to successful technology integration in the public sector. Overall, this project aims to contribute to the existing body of knowledge on the impact of technology adoption in local government agencies and provide valuable insights for policymakers, public administrators, and other stakeholders seeking to enhance public service delivery through technological innovation. By examining the relationship between technology adoption and service delivery outcomes, this research seeks to offer practical recommendations for leveraging technology to improve the overall effectiveness and responsiveness of local government agencies in meeting the needs of the communities they serve.