Thesis Abstract

Abstract
In the realm of public administration, the utilization of technology has become increasingly vital in enhancing citizen engagement and improving service delivery. This thesis explores the impact of technology on citizen engagement in public administration, focusing on how digital tools and platforms can be leveraged to facilitate communication, participation, and collaboration between government agencies and the public. The study examines the current landscape of citizen engagement practices in public administration, identifies challenges and limitations, and proposes innovative strategies for leveraging technology to address these issues. The research begins with an introduction that highlights the importance of citizen engagement in public administration and sets the stage for the study. The background of the study provides a comprehensive overview of the existing literature on citizen engagement, technology adoption in public administration, and the intersection of the two fields. The problem statement identifies the gaps and challenges in current citizen engagement practices, emphasizing the need for innovative solutions to enhance interaction and collaboration between government and citizens. The objectives of the study are outlined to guide the research process, focusing on exploring the potential of technology to improve citizen engagement, identifying best practices and success factors, and developing recommendations for effective implementation. The limitations of the study are acknowledged, including constraints related to data availability, research scope, and generalizability of findings. The scope of the study defines the boundaries and focus areas of the research, outlining the specific aspects of citizen engagement and technology adoption that will be explored. The significance of the study is emphasized, highlighting the potential impact of the research findings on public administration practices, policy development, and citizen participation. The structure of the thesis is presented to provide an overview of the chapter organization and flow of the research document. Definitions of key terms are provided to ensure clarity and understanding of the terminology used throughout the thesis. The literature review chapter presents a comprehensive analysis of existing research on citizen engagement, technology adoption, and best practices in public administration. Ten key themes are identified and discussed, including digital democracy, e-participation, open government, social media engagement, and civic tech initiatives. The chapter synthesizes relevant literature to inform the research methodology and theoretical framework of the study. The research methodology chapter outlines the research design, data collection methods, sampling strategy, and data analysis techniques employed in the study. Eight key components are detailed, including the research approach, data sources, survey design, interview protocols, and qualitative analysis methods. The chapter highlights the rationale behind the chosen methodology and explains how it aligns with the research objectives and theoretical framework. The discussion of findings chapter presents the results of the study, analyzing the impact of technology on citizen engagement in public administration. Key findings related to digital tools, platforms, and strategies for enhancing citizen participation are discussed, along with insights into barriers and challenges faced in implementing technology-driven engagement initiatives. The chapter synthesizes the research findings to draw conclusions and develop actionable recommendations for practitioners and policymakers. The conclusion and summary chapter provide a comprehensive overview of the research findings, implications, and contributions to the field of public administration and citizen engagement. The study concludes with reflections on the potential of technology to transform citizen-government interactions, improve service delivery, and foster greater transparency and accountability in public administration. Recommendations for future research and practical implications for public administrators are discussed to guide further exploration and implementation of technology-enabled citizen engagement initiatives. In conclusion, this thesis contributes to the growing body of knowledge on the role of technology in improving citizen engagement in public administration. By examining the potential of digital tools and platforms to facilitate communication, participation, and collaboration between government agencies and the public, the study offers valuable insights and recommendations for enhancing citizen-government interactions in the digital age.

Thesis Overview