Thesis Abstract

Public relations (PR) is recognized as a crucial element in organizational growth and success. In the Nigerian context, the role of PR in enhancing organizational performance and reputation cannot be understated. This research project aims to provide a comprehensive appraisal of the contributions of public relations to organizational growth in Nigeria. The study will employ a mixed-methods approach, combining both qualitative and quantitative research methods. Data will be collected from a diverse range of organizations in various sectors across Nigeria to ensure a comprehensive analysis. The qualitative aspect will involve in-depth interviews with PR professionals, organizational leaders, and stakeholders to gather insights into the strategies and practices employed in leveraging PR for growth. Quantitative data will be collected through surveys distributed to a larger sample of organizations to obtain statistical information on the impact of PR on key performance indicators such as brand reputation, customer trust, and financial performance. By triangulating the findings from both qualitative and quantitative data, this research aims to provide a holistic view of the contributions of PR to organizational growth in Nigeria. The research will also explore the challenges faced by organizations in effectively utilizing PR strategies and propose recommendations to address these barriers. Issues such as limited budget allocation, lack of senior management support, and inadequate measurement of PR outcomes will be investigated to provide practical insights for organizations seeking to enhance their PR efforts. The findings of this study are expected to contribute to the existing body of knowledge on public relations and organizational growth, particularly in the Nigerian context. By identifying best practices and common pitfalls in PR implementation, this research aims to provide valuable guidance for organizations looking to maximize the impact of their PR initiatives. Overall, this research project seeks to shed light on the importance of public relations in driving organizational growth in Nigeria and provide actionable recommendations for organizations to enhance their PR strategies. By highlighting the contributions of PR to key aspects of organizational performance, this study aims to underscore the strategic value of effective PR practices in achieving sustainable growth and success.

Thesis Overview

                                        INTRODUCTION

1.1                               BACKGROUND OF THE STUDY

Public relations describes any form of communication which is aimed at bringing about goodwill and mutual understanding between an organization and its publics. As a planned communication, it concerns every organization, whether commercial or noncommercial, government inclusive. This is because, every organization needs to create a favorable image for itself before its internal and external publics for successful operation (Asemah, 2011).

Modern public relations (PR) practices first became popular in the United States in the early 1920s with the publication of Edward Bernays’s influential text (Nessmann, 1995) entitled ‘The Crystallization of Public Opinion’. Since then, the practice and management of public relations became a global enterprise (Sriramesh and Verčič, 2002; Culbertson et. al, 1996) that cannot be ignored. Within a short period, public relations gained popularity not only in the United States but also amongst foreign governments (Kunczic, 2003) and multinational firms (Olasky, 1987; Hutton et. al, 2001; Wakefield, 2000; Sriramesh, 1996). Today, public relations are practiced in most countries around the world and more importantly in non-western developing countries (Al-Enad, 1990).

Contrary to Ajala (1993) and many other authors that public relations practice began in Nigeria during World War II, modern public relations practices began in Abeokuta, Nigeria on December 3, 1859, when the Christian Missionary Society (CMS) published the “Iwe Irohin” (meaning news journal), Nigeria’s first newspaper (Salawu, 2004a). The trigger for the creation of this newspaper is grounded in the desire by church missioners to inform parishioners of weekly Christian activities within the church.

This newspaper performed the first public relations function by providing up to date information concerning missionary activities as well as socio-economic and political activities affecting Anglican parishioners, Abeokuta indigenes, the settlers (Creoles) and Europeans at large. Our position is in consonance with Bates (2006). While tracing the history of public relations, Bates (2006) asserted that the development of modern PR began with the use of oratory, newspapers, meetings, committees, pamphlets, and correspondence by rebelling American colonies against England to win people to their cause”. The Iwe Iroyin, the first PR medium in Nigeria included news about colonial administration, some foreign affairs, advertisements and public announcements (Salawu, 2004b). Furthermore, the Iwe Iroyin laid the foundation of modern classified publicity, public advocacy and public announcements on births and deaths (Oduntan, 2005) in Nigeria.

Nigeria is miles ahead of a number of advanced industrialized countries when it comes to the professionalization of public relations. Our conviction is predicated on two arguments. First, unlike the Chartered Institute of Public Relations London, which got its professional charter in 2004, public relations practices had since 1990 been recognized by the successive governments in Nigeria as a professional discipline. The Nigeria Institute of Public Relations (NIPR) got the professional charter, which recognized PR practices as a professional discipline in 1990 (Molleda and Alhassan, 2005). The charter limited the practice of public relations in Nigeria exclusively to persons registered by NIPR.

Besides, it was established far ahead of many European and North American public relations institutes. The popularity enjoyed by the professionalization of PR practices in Nigeria has encouraged many Nigerian universities and polytechnics to develop and run academic and professional degrees in this discipline (especially at postgraduate level).

Conservatively, there are at least 20 higher institutions of learning in Nigeria offering specialist degree programs in public relations (Otubanjo and Amujo, 2009).

Public relations has contributed greatly to the growth and development of Nigeria through all its phases of growth.

1.1            STATEMENT OF THE PROBLEM

Public relations is a management function in human organization, which helps in establishing a favorable relationship between an organization and its publics. The import of this is that, every organization, be it commercial or non-commercial, government or non-governmental, has certain goals to achieve; such goals may be in sales, expansion, customer satisfaction, innovation, fighting competition, diversification and increase in the numbers of customers. Effective coordination of activities will be needed to achieve these goals and objectives.

Public relations and all its ramifications including reputation building and management are crucial for any organization especially one that seeks profits. However, despite the widely acknowledged role of public relations in organizational performance, many chief executives hardly openly appreciate public relations in their organizational pecking order. In the banking sector of Nigeria, like other sectors, public relations in not treated as a management function. In all the banks in Nigeria there is none where a public relations practitioner is on the Board of Directors. This situation deprives the organizations the advantages of having public relations input in the policy formulation stage, where it is most crucial. As Daramola (2003, p.184) has rightly observed, “a public relations department will only be as useful as to management as the administrators want it to be. If management thinks of the public relations functions in a small way, then it will occupy a minor place in the scheme of things and its contributions would be inconsequential…” Indeed, this is the one of the matter as it raises the question of the level of consideration the public relations is presented.

1.3     RESEARCH QUESTION    

The following questions were formulated to guide this study

1.     What are the impact of public relations to the growth of the banking sector in Nigeria

2.     What contribution does public relations has on organization growth in Nigeria

3.     What are the challenges affecting public relations in the banking sector in Nigeria

1.4       AIMS AND OBJECTIVE OF STUDY

The aim of this studies to critically study about the impact of Public Relations on Nigeria banking sector. The objectives are:

1.     Find out the impact of public relations to the growth of the banking sector in Nigeria

2.     Assess the contribution of public relations on organization growth in Nigeria

3.     Find out the challenges affecting public relations in the banking sector in Nigeria

1.5 RESEARCH HYPOTHESIS

Ho: there is no significant impact of public relations on the growth of the banking sector in Nigeria

Hi: there is no significant impact of public relations on the growth of the banking sector in Nigeria

1.6   SCOPE OF THE STUDY

The idea of the research work is on the as