Office skill competencies needed by secretaries for effective job performance
Table Of Contents
Chapter ONE
1.1 Introduction1.2 Background of study
1.3 Problem Statement
1.4 Objective of study
1.5 Limitation of study
1.6 Scope of study
1.7 Significance of study
1.8 Structure of the research
1.9 Definition of terms
Chapter TWO
2.1 Overview of Office Skill Competencies2.2 Importance of Office Skill Competencies
2.3 Evolution of Office Skill Competencies
2.4 Types of Office Skill Competencies
2.5 Acquisition of Office Skill Competencies
2.6 Impact of Technology on Office Skill Competencies
2.7 Role of Training in Developing Office Skill Competencies
2.8 Evaluation of Office Skill Competencies
2.9 Challenges in Developing Office Skill Competencies
2.10 Future Trends in Office Skill Competencies
Chapter THREE
3.1 Research Methodology Overview3.2 Research Design
3.3 Sampling Techniques
3.4 Data Collection Methods
3.5 Data Analysis Techniques
3.6 Research Instruments
3.7 Ethical Considerations
3.8 Validity and Reliability
Chapter FOUR
4.1 Analysis of Office Skill Competencies4.2 Comparative Analysis of Competencies
4.3 Skills Gap Assessment
4.4 Case Studies on Competencies
4.5 Factors Influencing Competency Development
4.6 Training Programs for Competency Enhancement
4.7 Challenges Faced in Applying Competencies
4.8 Recommendations for Improving Competencies
Chapter FIVE
5.1 Summary of Findings5.2 Conclusion
5.3 Implications of Research
5.4 Contributions to Knowledge
5.5 Recommendations for Future Research
Thesis Abstract
This project studied office skills competencies needed by secretaries for effective job performance. The population of the study consisted of 16 offices secretaries, environmental protection agency. The sample and sampling techniques. The study answered 4 questions on a four-point scale like type questionnaire designed by the researcher was used for the work. Frequency distribution tables and the mean were used in analyzing the data collected. The findings were among others that the demand in information technology, Environmental Protection Agency still needed a secretary that will be capable of having general knowledge of office work. That is competency in computers, sense of judgment, ability of having communication skill, concentration on the job, ability to locate documents, ability to be punctual and regular, ability to work under pressure and accuracy. It was also recommended that secretary desiring to work in an environmental protection agency are expected to possess certain skills competencies in their office functions and also expected to use their acquired skills for the efficient productivity in their organization for effective job performance.
Thesis Overview
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