Thesis Abstract

    Why are banks established? Actually banks are established to make profit. Are these profit made at the expenses of the customers? Or is it as a result of the services provided by these banks?

          It the aim of this research work to find out if banks apply the marketing concepts. Is customers satisfaction what theses customers satisfaction what these banks attain to achieves. This research work has five chapter.

          Chapter one contain a general discussion of the marketing concepts as seen by different people. It went further to skate the problem to be studied and why this study was carried out. The scope and limitation of the study and finally the proposition and definition of terms.

          A number of past related literature examine by other studies as it relates to the application of the marketing concept in the banking services are highlighted in chapter two.

          Chapter three deals with the design of the study. The method use in collecting relevant data. It also deals with way the questionnaire were distributed and the treatment of data.

          The data gotten from the research survey were analyzed and interpreted. Also similar questions on both questionnaire were compared.

          Finally, the summary of finding, conclusion on the research and recommendation made by the researcher are all in chapter five.

          If banks would put the recommendation made in the study into use, there will not only be satisfied customers with services offered, but a continuous increase in profit made, there by making the problem of the banks a thing of the past.

Thesis Overview