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The impact of marketing management function in hospitality industry

 

Table Of Contents


Chapter ONE

1.1 Introduction
1.2 Background of Study
1.3 Problem Statement
1.4 Objective of Study
1.5 Limitation of Study
1.6 Scope of Study
1.7 Significance of Study
1.8 Structure of the Research
1.9 Definition of Terms

Chapter TWO

2.1 Evolution of Marketing in Hospitality Industry
2.2 Importance of Marketing Management in Hospitality Industry
2.3 Marketing Strategies in the Hospitality Industry
2.4 Customer Relationship Management in Hospitality
2.5 Digital Marketing in the Hospitality Sector
2.6 Branding and Positioning in Hospitality
2.7 Pricing Strategies in the Hospitality Industry
2.8 Marketing Communication in the Hospitality Sector
2.9 Trends in Hospitality Marketing
2.10 Challenges in Marketing Management in the Hospitality Industry

Chapter THREE

3.1 Research Design and Methodology
3.2 Data Collection Methods
3.3 Sampling Techniques
3.4 Research Instruments
3.5 Data Analysis Procedures
3.6 Ethical Considerations
3.7 Validity and Reliability
3.8 Limitations of the Methodology

Chapter FOUR

4.1 Analysis of Marketing Strategies in Hospitality Industry
4.2 Evaluation of Customer Relationship Management Practices
4.3 Impact of Digital Marketing on Hospitality Businesses
4.4 Branding and Positioning Effectiveness
4.5 Pricing Strategy Effectiveness
4.6 Effectiveness of Marketing Communication
4.7 Assessment of Marketing Trends
4.8 Overcoming Challenges in Marketing Management

Chapter FIVE

5.1 Conclusion and Summary of Findings
5.2 Overview of Research Objectives
5.3 Contributions to the Hospitality Industry
5.4 Implications for Marketing Management
5.5 Recommendations for Future Research
5.6 Conclusion Statement

Thesis Abstract

This research was designed to investigate the function of marketing Strategies in hospitality business as a channel or means to deliver satisfaction to customers. This was as a result of inferior quality of goods and services rendered to customers which had led to lost of market share to many organizations in the hospitability industry. The board objective was to explore reasons why the downward trend of market share in the industry and to make recommendations as to revive the sector.  Primary and secondary data were obtained from relevant sources and chi-square test statistics was used to test the formulated hypotheses. Among the findings were that poor quality services resulted in lost of customers, lack, of desired satisfaction and lack of maintenance culture on the existing equipment. The following recommendations were made; training of staff, strategic maintenance culture and provision of modern facilities to keep consumer comfortable would yield the desired satisfaction and would result in repeat purchase from customers.

Thesis Overview

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