Thesis Abstract

Abstract
Artificial Intelligence (AI) is revolutionizing various aspects of society, and the library and information science sector is not exempt from its influence. This thesis explores the impact of AI on library services and user experience. The study delves into how AI technologies are being integrated into libraries to enhance services and improve user interactions. Through a comprehensive literature review and empirical research, this thesis aims to provide insights into the opportunities and challenges presented by AI in libraries. Chapter One introduces the research topic, providing background information on the increasing adoption of AI in libraries. The problem statement highlights the need to understand the implications of AI on library services and user experience, while the objectives of the study outline the specific goals to be achieved. The limitations and scope of the study are also discussed, along with the significance of exploring this topic. The chapter concludes with an overview of the thesis structure and definitions of key terms. Chapter Two presents a detailed literature review on AI technologies in libraries. The review examines how AI is being applied in various library functions, such as cataloging, information retrieval, and user assistance. It also discusses the impact of AI on user behavior and expectations in library settings, as well as the ethical considerations surrounding AI implementation. Chapter Three outlines the research methodology adopted for this study. The chapter discusses the research design, data collection methods, and data analysis techniques employed. It also describes the sample population and sampling procedures used to gather empirical data on the impact of AI on library services and user experience. Chapter Four presents a thorough discussion of the findings derived from the empirical research. The chapter analyzes the data collected to identify trends, patterns, and insights into how AI is influencing library services and user interactions. It also discusses the implications of these findings for library professionals and stakeholders. Chapter Five provides a comprehensive conclusion and summary of the thesis. The chapter revisits the research objectives and discusses how they have been addressed through the study. It also highlights the key findings, contributions, and recommendations for future research in the field of AI in libraries. In conclusion, this thesis contributes to the growing body of literature on the impact of AI on library services and user experience. By exploring the opportunities and challenges presented by AI technologies in libraries, this study aims to inform library professionals, researchers, and policymakers on how best to leverage AI for enhancing library services and improving user experiences.

Thesis Overview

The project titled "Exploring the Impact of Artificial Intelligence on Library Services and User Experience" seeks to investigate the influence of artificial intelligence (AI) on library services and user experiences. In recent years, AI technologies have been increasingly integrated into various sectors, aiming to enhance efficiency, accuracy, and user satisfaction. Libraries, as crucial institutions for knowledge dissemination and information access, are also exploring the potentials of AI to transform their services and interactions with users. This research will delve into the current landscape of AI applications in libraries, examining how AI technologies such as natural language processing, machine learning, and data analytics are being utilized to improve cataloging, search functionalities, recommendation systems, and user engagement. By analyzing case studies and existing literature, the study will identify the benefits and challenges associated with integrating AI into library services. Moreover, the research will investigate the impact of AI on user experiences within libraries. It will explore how AI-driven personalization, virtual assistants, and predictive analytics are shaping user interactions, information retrieval processes, and overall satisfaction levels. Through surveys, interviews, and user behavior analysis, the study aims to provide insights into how AI influences user perceptions, preferences, and engagement with library resources. Furthermore, the project will assess the implications of AI implementation on library staff roles and workflows. It will examine the changes in job responsibilities, skills requirements, and organizational structures resulting from the adoption of AI technologies. By exploring the perspectives of library professionals, the research will highlight the opportunities and challenges associated with AI integration in library settings. Overall, this research aims to contribute to the growing body of knowledge on the intersection of AI, library services, and user experiences. By examining the impact of AI technologies on libraries from multiple perspectives, the study seeks to inform librarians, information professionals, and decision-makers on the opportunities and considerations involved in leveraging AI to enhance library services and user interactions.