Thesis Abstract

Virtual reference services have become increasingly popular in libraries and information centers as a means of providing assistance to users remotely. This research aims to explore the concept of virtual reference, how it is implemented, provide examples of virtual reference services, and discuss the types of questions that are typically addressed through this medium. Virtual reference is a service that allows users to seek assistance from librarians and information professionals through online communication channels such as chat, email, or video conferencing. This virtual interaction provides users with the convenience of accessing reference services from anywhere, at any time, without the need to visit a physical library location. Implementing virtual reference services involves setting up appropriate technological infrastructure, training staff members to handle virtual queries effectively, and establishing policies and procedures to ensure the quality of service delivery. Librarians must also consider issues such as user privacy, security, and confidentiality when offering virtual reference assistance. Examples of virtual reference services include Ask a Librarian, a service offered by many libraries that allows users to submit questions via email or chat and receive responses from librarians. Another example is the Virtual Reference Desk, which provides live chat reference services to users seeking assistance with research, locating resources, and other information needs. Virtual reference services cater to a wide range of questions across various subject areas and information needs. Common types of questions addressed through virtual reference include research inquiries, assistance with finding and accessing library resources, guidance on using library databases and search tools, and help with citation styles and academic writing. In conclusion, virtual reference services play a crucial role in providing users with convenient access to information and assistance from library professionals. By understanding the concept of virtual reference, how to implement it effectively, and the types of questions typically addressed through this medium, librarians and information professionals can enhance the quality of service delivery and meet the diverse information needs of users in a digital age.

Thesis Overview