Thesis Abstract

<p> This project aims to assess the impact of autonomous insurance agents on the insurance industry. The study will evaluate the emergence of autonomous agents, powered by artificial intelligence and machine learning, and their influence on customer interactions, sales processes, underwriting, and claims management. It will analyze the benefits, challenges, and implications of autonomous insurance agents, examining their potential to reshape traditional insurance distribution channels and customer experiences. By delving into the evolving role of autonomous agents in the insurance sector, this research seeks to provide valuable insights into the transformation of industry practices and customer engagement. <br></p>

Thesis Overview

<p> </p><div>The insurance industry is experiencing a paradigm shift with the rise of autonomous insurance agents, driven by advancements in artificial intelligence and machine learning. These autonomous agents have the potential to transform customer interactions, sales processes, underwriting, and claims management, reshaping traditional practices and customer experiences. This project seeks to assess the impact of autonomous insurance agents on the industry, focusing on their implications for insurers, intermediaries, and policyholders. By delving into the benefits, challenges, and ethical considerations of autonomous agents, this research aims to provide valuable insights into the evolving landscape of insurance distribution and customer engagement.</div><div>The evolution of artificial intelligence in insurance has paved the way for the adoption of autonomous agents, revolutionizing customer interactions, sales processes, underwriting, and claims management. This study will explore the technological capabilities and applications of autonomous agents, analyzing their potential to personalize customer experiences, automate sales processes, enhance underwriting accuracy, and revolutionize claims management. It will also address the ethical considerations and data privacy implications associated with the use of autonomous agents, ensuring a comprehensive assessment of their impact on industry practices and customer engagement.</div><div>Furthermore, the research will delve into the challenges and ethical considerations surrounding autonomous agents, addressing the transparency, accountability, and integration challenges. It will also analyze the response of insurers and intermediaries to the rise of autonomous agents, along with the regulatory guidelines and oversight shaping their adoption. Additionally, the study will explore the future implications of autonomous agents, including their impact on workforce requirements, skill development, and recommendations for industry stakeholders.</div><div>In conclusion, this research aims to provide a comprehensive assessment of the impact of autonomous insurance agents on the industry, offering valuable insights into the transformation of industry practices, customer engagement, and the ethical considerations associated with their adoption. By delving into the benefits, challenges, and implications of autonomous agents, this study seeks to provide recommendations for insurers, regulators, and technology providers to navigate the evolving landscape of insurance distribution and customer interactions in the era of autonomous agents.</div> <br><p></p>