Role of claims settlements in the growth of an insurance company
Table Of Contents
Chapter ONE
1.1 Introduction 1.2 Background of Study
1.3 Problem Statement
1.4 Objective of Study
1.5 Limitation of Study
1.6 Scope of Study
1.7 Significance of Study
1.8 Structure of the Research
1.9 Definition of Terms
Chapter TWO
2.1 Overview of Claims Settlements 2.2 Importance of Claims Settlements in Insurance
2.3 Historical Perspective of Claims Settlements
2.4 Types of Claims in Insurance
2.5 Claims Processing Systems
2.6 Challenges in Claims Settlements
2.7 Best Practices in Claims Settlements
2.8 Technology and Claims Settlements
2.9 Customer Perception of Claims Settlements
2.10 Future Trends in Claims Settlements
Chapter THREE
3.1 Research Methodology Overview 3.2 Research Design
3.3 Data Collection Methods
3.4 Sampling Techniques
3.5 Data Analysis Procedures
3.6 Ethical Considerations
3.7 Limitations of the Methodology
3.8 Validity and Reliability
Chapter FOUR
4.1 Data Analysis and Interpretation 4.2 Overview of the Study Participants
4.3 Analysis of Claims Settlement Processes
4.4 Comparison of Claims Settlement Practices
4.5 Impact of Technology on Claims Settlements
4.6 Customer Satisfaction with Claims Settlements
4.7 Recommendations for Improving Claims Settlements
4.8 Implications for Insurance Companies
Chapter FIVE
5.1 Summary of Findings 5.2 Conclusions
5.3 Contributions to the Field
5.4 Recommendations for Future Research
5.5 Conclusion and Reflections
Thesis Abstract
Insurance is a unique industry and one of the contributing tractors to its uniqueness is the product on the insurer that is, the promise to indemnity at a future date, is tangible. It has been generally accepted that insurance industry exist to guarantee the continued existence of other industries (Mehr and Camack (1976).
As an illustration if a factory that is insured is destroyed, insurers will indemnify the insured by replacing or reinstating the factory thereby guaranteeing the continued existence of the factory. The reputation of any insurance company depends to a large extend on the sort or claims services provided by that insurance company to its policyholders.A company may be run very efficiently and soundly in every respect, its policies may be delivered promptly and renewals handle efficient claims department may ruin the reputation of the insurance company (OJUKWU 2006 32).
Thesis Overview
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