Thesis Abstract

Intermediaries play a crucial role in the insurance industry, serving as a link between insurance companies and customers. In Nigeria, intermediaries face various challenges that hinder their effectiveness and success in the industry. This study aims to identify and analyze the problems encountered by intermediaries in the Nigerian insurance industry and explore the future prospects for these key players. The research will employ a mixed-methods approach, combining both qualitative and quantitative data collection methods. Data will be gathered through interviews, surveys, and focus group discussions with insurance intermediaries, industry experts, and regulatory bodies. The qualitative data will provide insights into the specific challenges faced by intermediaries, while quantitative data will help in understanding the prevalence and impact of these problems on the industry. The preliminary findings suggest that intermediaries in Nigeria face several challenges, including limited market access, inadequate training and development opportunities, regulatory constraints, and lack of trust from customers. These challenges contribute to the low penetration of insurance products in the country and hinder intermediaries' ability to reach a wider customer base. Despite these challenges, there are promising future prospects for intermediaries in the Nigerian insurance industry. The implementation of technology solutions such as digital platforms and mobile applications can help intermediaries overcome some of the barriers they face, including improving market access and enhancing customer engagement. Furthermore, regulatory reforms and capacity-building initiatives can strengthen the intermediary sector and increase its contribution to the overall growth of the insurance industry. In conclusion, this research will provide valuable insights into the problems encountered by intermediaries in the Nigerian insurance industry and offer recommendations for addressing these challenges. By understanding the issues faced by intermediaries and exploring future prospects, this study aims to contribute to the development and sustainability of the intermediary sector in Nigeria. Ultimately, the findings of this research can inform policymakers, industry stakeholders, and intermediaries themselves on strategies to enhance the role of intermediaries and promote the growth of the insurance industry in Nigeria.

Thesis Overview

1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
the need for intermediaries in insurance market in Nigeria is an issue which its important cannot be over emphasized.
Research has shown that the problems encountered by the intermediaries has an impact on the growth of insurance level in our society, there is a wide spread of lack of what benefit it is to the society. Research has shown that there is a significant relationship between the extent to which one understands and the importance one attaches to insurance. The more clear and understandable one finds insurance to be and the more likely it is that the insurance intermediaries will be know the importance of insurance before the facilitators can be recognized. This shows that low level of literacy constitutes to the problems encountered by the insurance intermediaries. Because the intermediaries work for the insurance company, any problem that affects the company affects them.
The experience of some people who had be dealings with insurance over the years ha snot be very cordial such unfavourable relationship had been publicize over the years that it has created a poor perception of insurance intermediaries and the insurance companies to the general public. Insurance have not help issues by their reticent in publishing their activities. One has to be aware of insurance before one makes a conscious effort to understand what it is all about. The insurance industry has the duty to create awareness of the existences of their intermediaries and their industry in the minds of the public.
Individual insurance companies have the responsibility of letting the public know that its intermediaries exist and what functions they perform. Literature such as one of the roles of insurance companies and intermediaries to individuals and the society in general should be widely circulated.
Handling of insurance claim is another area were insurance intermediaries encounter problem. This is obvious because when an insurance company could not settle her claim with the insured (policyholder) the impact fall on the intermediaries that facilitate contractual relationship between the insured and the insurance company. This makes the general public to call both the intermediaries and insurance companies fraudsters. A good insurance transaction lies essentially on the ease with which are insurer claim cheque is received. Claims handling is one area were an effective communication is necessary, as well as reaching prompt decision immediately all facts are known. The inability of the insurance companies to do this makes it difficult for an intermediary to help his clients in sorting out their claim with the company.
Location of the insurance company also is one of the problems encountered by intermediaries because they find it difficult to transact business in rural area. There is no comparison between an insurance company situated in the city and that of rural area. Insurance company situated in a rural area might not be progressing because of the low level of literacy of people in the area.

1.2 STATEMENT OF PROBLEM
The image of insurance industry and their intermediaries is noting to write home about. This is to those who do not know what insurance is all about. Having complied with the rules and regulations of the insurance supervisory authorities in which they operate, though there are still problems in the insurance companies and the among them are as follows.
(a) Ineffective publicity, lack of information about different classes of insurance and benefits behinds each classes of insurance to the policyholder is acting as one of the problems being encountered by the insurance companies and their intermediaries.
(b) Public unawareness of the essence of insurance takes time for the brokers and agents to be known in the public. Many of our people today are still ignorance of what insurance is all about and this is really telling on the insurance companies.
(c) Location of the insurance company is one of the problems being encountered by insurance intermediaries.
(d) The find it difficult to transact business in a small area. Take for instance, an insurance company whose Head office is at Ngwo will be loosing a lot while other competitors situated in the city such as Lagos are progressing.
(e) Competition among the brokers and agents by using unorthodox method which is due to variation in rates. There has been always difficult among these intermediaries. Another problem is what affects the insurance companies also affect them.

1.3 OBJECTIVE OF STUDY
This study is aimed at achieving the following objectives.
1. To find out the causes of the problem that the intermediaries encounter.
2. The important of intermediaries in the insurance industry.
3. Who are insurance intermediaries.
4. To make suggestion on how to eradicate the problem.

1.4 SIGNIFICANT OF THE STUDY
The study will be of immense value to brokerage firm, the insurance companies, the general public and to student of insurance and other related fields.
The work will be of immense help to future researchers who will make their own investigation into this subject area.
The study will reveal the important of these intermediaries to the insurance company. Having mentioned some of the jobs done by the intermediaries, there are other areas by which they are useful to the company.

1.5 SCOPE AND LIMITATION
SCOPE
The area of this thesis is Nigeria. The research is to find out the problems encountered by intermediaries and the causes.
LIMITATION
This study is limited to the Brokers and Agents in Nigerian insurance industry. In the process of carrying out this study, the researcher encountered some problems which include finance cost of transportation to areas where data are to be collected was too high.
Another major limitation to this study was the attitude of the respondents towards answering question.
TIME
A research of this nature which is expected to produced for reaching results would have required more time to make in-depth personal observation possible but since the paper has to be submitted within a specific time I have to utilize the much time.
FINANCE
The general problem student is finance and money required to travel to brokerage firms and agents offices constantly to get information. Besides money was also required to type the questionnaire and distribute and collect them back. Money was also weeded to get out the final volume of the work.

1.6 DEFINITION OF TERMS
Brokers: Person who buys and sells for others. And regarded as professional expert. The gives advice and recommends to people.
Agent: Person who acts for or who manages the business affairs of other.
Premium: A little consideration which the insured pays to the insurer in view of the risk insured so that if loss occur the insurer will put the insured in the same financial position he was before the loss.
Insured: The party entitled to receive money under an assurance contract on the happening of a stated contingency.
Liability: State of being liable or responsibility for an act.