Thesis Abstract

Abstract
The insurance industry in Nigeria has witnessed significant growth and transformation over the years, with the adoption of Management Information Systems (MIS) playing a crucial role in this evolution. This research aims to explore the impact of MIS on the insurance sector in Nigeria, focusing on how the implementation of MIS has influenced operational efficiency, decision-making processes, customer service, and overall competitiveness of insurance companies in the country. The study utilizes a mixed-methods approach, combining quantitative data analysis with qualitative insights from industry experts and insurance professionals. Data is collected through surveys, interviews, and review of relevant literature to provide a comprehensive understanding of the relationship between MIS and the insurance industry in Nigeria. Findings indicate that the integration of MIS in insurance operations has led to improved efficiency through automation of processes, streamlined data management, and enhanced communication within organizations. This has enabled insurance companies to reduce operational costs, minimize errors, and increase productivity, ultimately resulting in better service delivery to customers. Moreover, MIS has played a significant role in enhancing decision-making processes within insurance companies by providing timely and accurate information to managers and executives. The availability of real-time data allows for informed strategic planning, risk assessment, and performance evaluation, leading to more effective decision-making and improved business outcomes. Furthermore, the study highlights the impact of MIS on customer service in the insurance sector, noting that the use of technology has enabled companies to offer personalized services, faster claims processing, and improved communication with policyholders. This has enhanced customer satisfaction levels and loyalty, contributing to the overall competitiveness of insurance companies in Nigeria. Overall, the research underscores the importance of MIS in the insurance industry in Nigeria and its transformative effects on operational efficiency, decision-making processes, customer service, and competitiveness. The findings provide valuable insights for insurance companies looking to leverage technology to drive growth, enhance performance, and meet the evolving needs of customers in the dynamic Nigerian insurance market.

Thesis Overview

INTRODUCTION

1.1       Background to the study

Insurance businesses are today much more concerned about the effect of competition than they were a few years ago. They must react to the competitive threats not only from local source but also from regional, national and international source; likewise they must seek to explore all opportunities that are available in the immediate, national and Global environment. Deregulation has also increased competitive pressure for insurance organizations to survive, grow and prosper. In such a competitive environment, insurance managers must employ a lot of the resources at their disposal as efficiently as possible so as to accomplish the objectives and goals of the enterprise. Management Information System provides information in form of reports and displays to insurance managers and many business professionals (Munirat, Sanni and Kazeem, 2014).

Management Information System takes into account integrative nature of information flow as well as the structuring of the organization around decision centers. Standards of performance are part of any good plans; hence, determination of standards like other aspects of the planning process depends on the availability of relevant management information system. Management information system aids the functioning and monitoring of an insurance organization. It also describes the components and resources to ensure the proper functioning of insurance.

Management information system has changed the physical layout of offices to accommodate local networks and departmental integrated systems. It is also a formalized procedure to provide management at all levels and in all functions with appropriate information from all relevant source to enable them make timely and effective decisions for planning, directing, evaluating, and controlling the activities for which they are responsible for (Munirat, Sanni and Kazeem, 2014).

Moreover, the potential of management information system to provide firms competitive advantage has been a topic of interest to both practitioners and academicians over the last five (5) decades. This interest is reflected in the large number of studies that have examined the strategic value of performance of management information system and its impact on firm performance. This attention to performance of management information system stems from the fact that insurance organizations often make significant investment of time and financial resources in the acquisition of information technology and its services in recent times (Oladipo, 2012).

The role of information in decision-making among insurance practitioners cannot be overemphasized; and effective decision-making demands accurate, timely and relevant information. As the numbers of employees, customers and transaction increases in an organization the more it become multifaceted, and the information needed for effective management, planning, decision-making and control invariably becomes more complex (Olumoye, 2013).

In the context of insurance, decision-making is the task of every top management in the industry and they need relevant and timely information to assist in taking decisions. According to Lucey (2005), relevant information increases knowledge, reduces uncertainty and is usable for the intended purpose. However, there are difficulties in producing relevant and timely information among most organizations in Nigeria and the insurance industry is not exempted. Hence this study seeks to explore the impact of performance of management information system (MIS) on the insurance industry in Nigeria.

1.2       Statement of the study

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1.3       Objectives of the Study

The primary aim of the study is to examine the impact of performance of management information system on the insurance industry in Nigeria. Other specific objectives shall include:

(i)     To examine the relationship between management information system and performance of the insurance industry in Nigeria.

(ii)   To assess the impact of information technology (IT) on organizational performance in insurance.

(iii) To examine whether Information and Communication Technology (ICT) impact on service delivery by the insurance industry

(iv) To find out the methods adopted in the performance of management information   system among insurance companies in Nigeria.

1.4       Research Questions

The research project beams a searchlight on the following research questions:

1.      What is the relationship between management information system and performance of the insurance industry in Nigeria?

2.      How does information technology (IT) impact on organizational performance in insurance?

3.      Does Information and Communication Technology (ICT) impact on service delivery by the insurance industry?

4.      What are the methods adopted in the performance of management information system among insurance companies in Nigeria?

1.5       Research Hypotheses

The researcher intends to test the following hypotheses;

Hypothesis 1:

Ho:    There is no significant relationship between frequency of employees’ use of MIS and performance of insurance company.

H1:      There is a significant relationship between frequency of employees’ use of MIS and performance of insurance company.

Hypothesis 2:

Ho:    There is no correlation between investment in information technology (IT) and organizational performance in insurance.

H1:      There is a correlation between investment in information technology (IT) and organizational performance in insurance.