Thesis Abstract

Abstract
Employee engagement is a critical factor in determining organizational success and performance, particularly in the dynamic and service-oriented hospitality industry. This research study aims to investigate the impact of employee engagement on organizational performance within the hospitality industry, using a case study approach to provide in-depth insights and analysis. The study will focus on a specific hotel or resort to explore the relationships between employee engagement initiatives, employee satisfaction, customer service quality, and overall organizational outcomes. The research begins with a comprehensive review of existing literature on employee engagement, organizational performance, and their interrelationship in the context of the hospitality industry. Drawing on relevant theoretical frameworks and empirical studies, the literature review will highlight key concepts, models, and findings that inform the research hypotheses and objectives. Methodologically, the study will employ a mixed-methods approach, combining quantitative surveys and qualitative interviews with employees, managers, and customers of the selected hospitality establishment. The survey instruments will assess various dimensions of employee engagement, such as job satisfaction, organizational commitment, and perceptions of leadership support, while the interviews will provide nuanced perspectives and real-life experiences related to employee engagement practices and their impact on service quality and guest satisfaction. Through data analysis and interpretation, the study aims to identify the key drivers of employee engagement that significantly influence organizational performance indicators, such as employee turnover rates, customer satisfaction scores, and financial performance metrics. The findings will be discussed in light of the existing literature and theoretical frameworks, highlighting practical implications for hospitality managers and HR professionals seeking to enhance employee engagement strategies and improve overall organizational effectiveness. The research contributes to the growing body of knowledge on the importance of employee engagement in the hospitality industry and offers valuable insights for practitioners and researchers interested in optimizing human resource management practices to drive superior performance and competitive advantage in service-oriented businesses. The implications of the study extend beyond the selected case study to inform broader discussions on employee engagement best practices and their strategic relevance for organizational success in the contemporary business environment.

Thesis Overview

The research project titled "The Impact of Employee Engagement on Organizational Performance in the Hospitality Industry: A Case Study" aims to investigate the relationship between employee engagement and organizational performance within the context of the hospitality industry. This study seeks to explore how the level of engagement among employees in hospitality organizations influences key performance indicators such as customer satisfaction, employee productivity, and overall business success. Employee engagement is a critical factor in organizational success, particularly in service-oriented industries like hospitality, where employees interact directly with customers. Engaged employees are more likely to be motivated, committed, and enthusiastic about their work, leading to improved customer service, higher productivity levels, and increased profitability for the organization. Therefore, understanding the impact of employee engagement on organizational performance is essential for hospitality managers and leaders to enhance their business operations and achieve sustainable competitive advantage. This research will adopt a case study approach, focusing on a specific hospitality organization to provide an in-depth analysis of the relationship between employee engagement and organizational performance. By conducting interviews, surveys, and analyzing relevant data, this study aims to identify the factors that contribute to employee engagement within the chosen organization and assess how these factors influence key performance outcomes. Furthermore, this research will contribute to the existing body of knowledge in the field of human resource management and organizational behavior by providing empirical evidence of the impact of employee engagement on organizational performance in the hospitality industry. The findings of this study will offer valuable insights for hospitality managers, HR practitioners, and organizational leaders to develop strategic initiatives and practices that foster employee engagement and drive improved business outcomes. Overall, this research overview highlights the significance of exploring the relationship between employee engagement and organizational performance in the hospitality industry, emphasizing the importance of creating a positive work environment that enables employees to thrive and contribute effectively to organizational success. Through a comprehensive investigation of this topic, this study aims to provide practical recommendations and implications for hospitality organizations seeking to enhance their performance through increased employee engagement.