Thesis Abstract

Abstract
Employee training and development play a crucial role in enhancing organizational performance, particularly in the dynamic and competitive environment of the hospitality industry. This research aims to investigate the impact of employee training and development on organizational performance within the context of the hospitality sector. The study will explore how training programs and development initiatives influence employee skills, knowledge, motivation, and ultimately contribute to the overall success of hospitality organizations. The research will be guided by a comprehensive literature review that examines existing theories, models, and empirical studies related to employee training, development, and organizational performance in the hospitality industry. By synthesizing this knowledge, the study aims to identify key factors and mechanisms through which employee training and development impact organizational outcomes. Methodologically, this research will employ a mixed-methods approach, utilizing both quantitative and qualitative data collection methods. Surveys will be conducted to gather quantitative data on employee perceptions of training effectiveness and organizational performance metrics. In-depth interviews with key stakeholders in hospitality organizations will provide qualitative insights into the nuances of training and development practices and their outcomes. The findings of this study are expected to shed light on the specific ways in which employee training and development initiatives influence organizational performance indicators such as employee satisfaction, customer service quality, operational efficiency, and financial performance. By identifying these relationships, the research aims to provide practical recommendations for hospitality industry managers and HR professionals to optimize their training and development strategies for improved organizational outcomes. In conclusion, this research contributes to the existing body of knowledge on the critical role of employee training and development in enhancing organizational performance, particularly in the context of the fast-paced and service-oriented hospitality industry. The findings are expected to offer valuable insights and actionable recommendations for industry practitioners, policymakers, and researchers interested in maximizing the potential of human resources through strategic training and development interventions.

Thesis Overview