Thesis Abstract

Abstract
Employee training and development play a crucial role in enhancing organizational performance in the hospitality industry. This thesis explores the impact of employee training and development on organizational performance within the context of the hospitality sector. The study aims to investigate how training programs affect employee skills, knowledge, and attitudes, and ultimately contribute to improved organizational outcomes. The research methodology involves a mixed-methods approach, utilizing both quantitative surveys and qualitative interviews to gather data from employees and managers in various hospitality establishments. The literature review examines existing theories and empirical studies related to employee training, development, and organizational performance in the hospitality industry. The findings of this study reveal that effective employee training and development programs lead to increased employee satisfaction, motivation, and productivity. Moreover, organizations that invest in comprehensive training initiatives tend to experience higher levels of customer satisfaction, employee retention, and overall profitability. The implications of this research highlight the importance of continuous learning and development for employees in the hospitality industry. By providing opportunities for skills enhancement and career growth, organizations can create a competitive advantage and strengthen their position in the market. In conclusion, this thesis contributes to the existing body of knowledge on the relationship between employee training and organizational performance in the hospitality industry. The findings underscore the significance of investing in human capital development as a strategic approach to achieving sustainable success in the dynamic and competitive hospitality sector.

Thesis Overview