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Assessing performance appraisal techniques of organizations in nigeria

 

Table Of Contents


Thesis Abstract

Abstract
Performance appraisal is a crucial aspect of human resource management that ensures the alignment of employee performance with organizational goals and objectives. In Nigeria, organizations employ various performance appraisal techniques to evaluate and enhance employee performance. This study aims to assess the performance appraisal techniques used by organizations in Nigeria and their effectiveness in improving employee performance. The research utilizes a mixed-methods approach, combining quantitative surveys and qualitative interviews to gather data from a diverse range of organizations across different sectors in Nigeria. The quantitative surveys involve a sample of employees and HR managers who provide insights into the performance appraisal techniques employed, the frequency of appraisals, the criteria used for evaluation, and the perceived effectiveness of these techniques. On the other hand, qualitative interviews with HR professionals delve deeper into the challenges faced in implementing performance appraisals, the impact on employee motivation and engagement, and potential areas for improvement. Findings from the study reveal that the most commonly used performance appraisal techniques in Nigerian organizations include the 360-degree feedback, management by objectives (MBO), and the graphic rating scale. However, there is a significant gap between the perceived effectiveness of these techniques and their actual impact on employee performance. Challenges such as lack of training for managers conducting appraisals, bias in evaluations, and inadequate feedback mechanisms hinder the successful implementation of performance appraisals in organizations. Moreover, the study highlights the importance of aligning performance appraisal techniques with organizational goals, providing regular feedback to employees, and fostering a culture of continuous improvement and development. Recommendations include the need for comprehensive training programs for managers on conducting fair and effective appraisals, the establishment of clear performance criteria and standards, and the incorporation of modern appraisal methods such as technology-driven performance management systems. In conclusion, this research contributes to the existing literature on performance appraisal in the Nigerian context by providing insights into the current practices, challenges, and opportunities for enhancing employee performance through effective appraisal techniques. By addressing the gaps identified in this study, organizations in Nigeria can improve their performance management processes and ultimately drive organizational success.

Thesis Overview

The process of management involves a continuous assessment of the behavior and performance of staff. One way to review the performance and potential of is through a system of performance appraisal. It is important that members of the organization know exactly what is expected of them and the yardsticks by which their performance and results will be measured on assessing performance.

To appraise is to judge the worth, quality or condition of something or to find the value. Therefore, to appraise performance is to assess and determine the quality of contribution and possible worth of potentials pigors and myers (1985).

Donnely defined performance appraisals as the -formal evaluation of an individual’s job performance It has been established that a manager’s job is to achieved results through people i.e. manager motivates his men to work in order to be able to achiever the predetermined results on assessing performance.

The individual opinion of himself and how he is performing may not always be right, yet the employee wants to know how his performing on the job from his manager, hence the need for performance is based on agreed targeted.

More so, from the performance appraisal process, it will definitely emerge the strengths and weaknesses of the employee and on this basis, appropriate remedial action such as training can be undertaken. Also, the employees performance on the job will be systematically analyzed and determine how such employee should be rewarded either in terms of money or promotion.

Laurie (1989), defined performance appraisals as the -improvement of the performance of individual leading to the improvement in the performance of organization as a whole on assessing performance.

According to Oladosu. He defined performance appraisals to be -an assessment and determination of the quality of contributions and the possible worth of potentialsâ€

Debra (1998) defined performance appraisals as the -evaluation of a person’s performanceâ€. From the above definitions, performance appraisals includes feed back to the individual  and determination whether and how the performance can be improved.

According to Lathan (1998) and Wesley, performance appraisal is -any personnel decision that affects the status of employees regarding their retention, termination, promotion, demotion, transfer, salary increment or decrease or admission into training programs.

Franch (2004) on the other hands, define performance appraisals -as the way or methods used for the continuous evaluation of the contribution of individual and group’s within the organizationâ€. To him (French), such techniques evaluations are made for varieties of purposes which may include selection, correction, training, pay increases, promotion, discipline and transfers. Performance appraisal technique system began as a simple method of incoming justification.

It was used to decide whether or not the salary or wages of an individual employee was justified.

The process was firmly linked to material outcomes. If an employee’s performance was found to be less than ideal, a cut-in pay would follow on the other hand, if their performance was better. Than the supervisor expected a pay rise in order in assessing performance.

2.2.  PROVIDING A CRITERIA FOR APPRISAL TECHNIQUE

An appraisal technique exercise can be made more effective by providing a standard in which employee’s productivity for a period can be based or compared with. Hence, we see a person being compared to another person or the technique or ranking approach to employee’s rating. It can be made simple objective if the organization put down in writing some kind of performance standard that employee’s are supposed to accomplish. By this approach, both the subordinate and supervisor have a definite ideal agreement on what is the expected performance target. This, we find that management find jobs description as a good starting point. At top position, is easier if both the individual and his boss jointly develop his standard. The lower jobs where things are streamlined in terms of duties, the supervisor can with a relative ease are in apposition to inform his subordinates about the quality and even quality of work expected of them. This can includes punctuality at work as well as regularity in attendance of job acknowledge

REASON AND IMPORTANCE OF PERFORMANCE APPRAISAL.

From the above statement, one can outline two key focuses on the type of appraisals techniques as either aimed at evaluating or developing the employee. Broadly speaking, the following are considered as the importance

a. It provides information upon which promotion and salary decision can be made.

It gives both managers and subordinates opportunity to review their work related behaviors.

To motivate employees by providing feedback on how workers are doing.

It improves overall productivity of the organization.

It reduces loss of organization image by reducing ability for potential legal actions relations related to non competence and discrimination or personal action.

It improves organizational result and creates more motivated employees.

It improves organizational development by identifying people with promotion potentials and development needs. It also established a researched reference base for personnel decision inassessing performance.

It should be central to firms planning process because it provide a good opportunity to review the persons career plans in light of his / her exhibited strengths and weakness.



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