Title page II

Approval page III

Dedication IV

Acknowledgement V

Abstract VI

Table of content VII

Chapter ONE

INTRODUCTION 1

1.1 Background of the study 9

1.2 The objectives of Nigerian Airway 10

1.3 Statement of research problem 12

1.4 Objective of the study 14

1.5 Significance of the study 15

1.6 Research questions 17

1.7 Research Hypothesis / Null Hypothesis 17

1.8 Conceptual of Operational Definition 18

1.9 Definition of terms Operational 20

1.10 Assumptions 21

1.11 Limitation of the study   22

Chapter TWO

REVIEW OF RELATED LITERATURE

2.1 The origin and concept public relations 23

2.2 The place of public relation in an Organization 27

2.3 Publics 31

2.4 Corporate Image 32

2.5 Social Responsibility 34

2.6 The pubic relations practitioner 38

2.7 Summary of Literature review 40

Chapter THREE

RESEARCH METHODOLOGY 43

3.1 RESEARCH Method 43

3.2 Research design 43

3.3 Expression Instrument

3.4 Measuring Instrument 45

3.5 Method off data analysis 46

Chapter FOUR

4.1 Data analysis and interpretation 47

4.2 Table 1:  Measurement on image problem

 of Nigerian Enugu 49

4.3 Table 2: Measurement on the role played by the public relations   50

4.4 Table 3 :- Measurement of the basic steps

 top  be taken 52

4.5 Table 4:- Measurement of effects of

 political interference 55

4.6 Discussion 57

Chapter FIVE

5.1 Summary and recommendation for further study 62

5.2 Recommendations 65

5.3 Conclusion 68

Bibliography 71