Thesis Abstract

Abstract
This research project explores the dynamic interplay between conflict management strategies and the performance of academic staff in higher education institutions. Conflict within academic settings is inevitable due to diverse perspectives, goals, and expectations among stakeholders. Effective conflict management is crucial for maintaining a positive work environment and enhancing productivity. The aim of this study is to investigate how different conflict management approaches impact the performance of academic staff members. The research employs a mixed-methods approach, combining quantitative surveys and qualitative interviews to gather comprehensive data. The quantitative phase involves distributing surveys to academic staff members to assess their perceptions of conflict management strategies utilized within their institutions. The surveys will also gather data on staff performance indicators such as productivity, job satisfaction, and engagement levels. The qualitative phase includes in-depth interviews with selected academic staff members and administrators to obtain a deeper understanding of the perceived impact of conflict management on performance. The study hypothesizes that the adoption of constructive conflict management strategies, such as collaboration, communication, and problem-solving, will positively influence academic staff performance. Conversely, the use of destructive conflict management tactics, such as avoidance, competition, and aggression, is expected to have a negative impact on staff performance indicators. By exploring these relationships, the research aims to provide insights into best practices for managing conflict within academic settings to optimize staff performance and overall institutional effectiveness. The findings of this study have several implications for higher education institutions. Understanding the link between conflict management and academic staff performance can help administrators develop tailored training programs to enhance conflict resolution skills among faculty members. Additionally, creating a culture that encourages open communication, mutual respect, and collaboration can lead to a more harmonious work environment and improved performance outcomes. Overall, this research contributes to the existing literature on conflict management in academic settings and provides practical recommendations for enhancing academic staff performance through effective conflict resolution strategies. By promoting a culture of constructive conflict management, institutions can foster a positive work environment that supports the professional growth and success of their academic staff.

Thesis Overview

INTRODUCTION

1.1 Background to the Study

It is an established fact that the vision of Universities is to be pace-setting institutions in terms of learning, character building and service to mankind with a mission to produce competent and resourceful graduates with high moral standards in our society, and the total development of men and women in an enabling environment. Over the years universities have played dominant roles in developing the world. Universities are usually in the forefront of any social, economic and political challenges, especially with the power of research being focused on areas that will promote human development and solve existential problems (Amadi and Precious, 2015).

Conflict is constant and an inevitable part of any organization and the University system is not exempted. The concept of conflict is associated with the “conflict theory” as organizations deal with people competing for self-interest. However, strike, an extreme form of industrial conflict, can be avoided, but most organizations hardly ever plan to avoid or manage it even when they know it must occur. For example, government knows that Academic Staff Union of Universities (ASUU) must go on strike on the expiration of ultimatum but government hardly ever thinks of preparing in advance to avoid the strike (Ezeagba, 2014).

According to Igbaji (2009), in an industrial relations system, conflicts arise between workers and managers chiefly because of their different ideologies and opposing interests. Students across various educational institutions of higher learning particularly in Lagos State are constantly faced with industrial actions either by the Academic or Non-Academic Staff. The disagreement or lack of understanding between government and academic community often result in deadlock that usually disrupt academic calendar with some dire consequences on academic staff performance of the institutions (Admin 2012).

Academic staff like all other industrial workers uses strike to drive home their demands. Between 1992 and 1995, the crises in Nigeria’s tertiary institutions took a turn for the worse (Amadi and Precious, 2015). According to Adeyemi (2010) the main aim of University education in Nigeria is to give very sound and qualitative education which will enable the individual to function effectively in any environment in which he finds himself. This objective that hinges on the performance of academic staff in the higher institutions is often being threatened with poor incentive schemes that deter workers commitment, motivation and satisfaction.

Conflicts will always occur but a well-managed conflict will not degenerate to violence. Since violence will not erupt without conflict as antecedents, one can assume that many of the conflicts in tertiary institutions is because their antecedents (causes) were not properly managed or that the conflicting parties did not explore the power of communication and conflict manager’s personality in resolving the crises (Agbonna; Yusuf and Onifade, 2009). Hence, this study seeks to investigate the interplay between conflict management and academic staff performance in Lagos State University.

1.2 Statement of the Problem

The economic downturn in Nigeria in the last two decades has led to poor salaries and wages for workers while in the face of this the government introduced minimum wage policy to cushion the effect. Despite all these, the attendant disparity in incomes and the resultant effect of inflation has produced great dissatisfaction and agitations among Nigerian workers, which has often resulted in incessant conflicts and industrial actions in almost every work place.

Lagos State University is faced with a myriad of problems ranging from inadequate facilities to lack of infrastructures. Other problems include: coping with increased students’ admission, inadequate funding, industrial actions between and among workers and government, personality factors, and the role of strike actions, that may hinder inter-personal relationships as well as performance of workers.

There seem to be divided opinion about the probable effect of conflicts among workers; Edinyang and Ubi (2013), Adavbiele (2015) assert that conflict is a leading cause of under-performance and low morale among academic staff in higher institutions. On the contrary, Olu and Dupe (2008), Obasan (2011) do not see conflict as being all negative as they posit that good conflict improves decision outcomes especially on task-related conflict and group productivity by increasing the quality through a constructive criticism, since most task related conflict allows the exchange of ideas and assist better performance among work force. Whether conflict is negatively or positively related to academic staff performance of Lagos State University for the present study is an issue that remains open to empirical investigation.

1.3 Objectives of the Study

The major objective of this research work is to ascertain the interplay between conflict management and academic staff performance in Lagos State University. Other specific objectives of the study are:

1. To examine the effect of conflict management on academic staff performance in Lagos State University.

2. To examine the effect of strike action on academic staff commitment in Lagos State University.

3. To find out if poor incentives scheme is a leading cause of workers dissatisfaction in Lagos State University.

4. To explore the effect of academic staff conflict on students’ academic performance.

1.4 Research Questions

The following research questions are guides to finding answer to the problems under investigations.

1. What is the effect of conflict management on academic staff performance in Lagos State University?

2. To what extent does strike action have effect on academic staff commitment in Lagos State University?

3. Is poor incentive scheme a leading cause of workers dissatisfaction in Lagos State University?

1.5 Statement of Hypotheses

For the purpose of the research work, the following hypotheses are formulated:

Hypothesis 1:

H0: There is no significant relationship between conflict management and academic staff performance in Lagos State University.

H1: There is a significant relationship between conflict management and academic staff performance in Lagos State University

Hypothesis 2:

Ho: Strike action does not have an effect on academic staff commitment in Lagos State University

Hi: Strike action has an effect on academic staff commitment in Lagos State University

Hypothesis 3:

H0: Poor incentives scheme is not significantly related to workers dissatisfaction in Lagos State University

H1: Poor incentives scheme is significantly related to workers dissatisfaction in Lagos State University