Thesis Abstract

Performance management aligns the goals and processes of employees to those of the organization so that both work together towards the achievement of the organization’s goals and objectives. Achievement of its goals affords the organization the opportunity to attain competitive advantage, enhance customer satisfaction and maximise its wealth. This study identified some of the challenges of organizational performance which include vague goals, inadequate training and development of employees, ineffective communication, poor motivation, inadequate reward for tasks executed by employees, inaccurate appraisal of employees’ performances, lack of performance feedbacks and dialogues, persistent low U.K. education standard attainment tests (SAT) scores, and products/services lacking in innovation. This study examined the performance management and organizational performance of British-curriculum elementary schools in Lagos state.

Survey research design was utilized for this study. The population for this study is 1,464 made up of the senior and administrative employees of twenty four British-curriculum elementary schools in Lagos state. Krejcie and Morgan’s formula was used to derive the sample size of 305 and the simple random sampling technique was used to select the sample. A structured questionnaire was adapted and validated and used to collect the required data for this study. The overall average of the Cronbach’s alpha coefficients for the variables was 0.867. Copies of the questionnaire were administered and a response rate of 94.4% (288) was obtained. Data obtained were analyzed using the SPSS software for descriptive and inferential statistics.

Findings revealed that goal setting had a significant effect on firm survival of British curriculum elementary schools in Lagos state (R = .845, R2 = .714; F(1,286) = 715.285, p<0.05).Training and development had a significant effect on firm survival of British curriculum elementary schools in Lagos state (R = .925, R2 = .856; F(1,286) = 1699.080, p<0.05). Communication had a significant effect on employee satisfaction in British curriculum elementary schools in Lagos state as (R = .769, R2 = .591; F(1,286) = 413.442, p<0.05). Motivation had a significant effect on employee satisfaction in British curriculum elementary schools in Lagos state (R = .927, R2 = .860; F(1,286) = 1752.116, p<0.05). Performance management had a joint significant effect on organizational performance (R = .978, R2 = .956; Adj R2 = 0.955; F(4,283) = 1536.925, p<0.05).

The study concluded that performance management has a joint significant effect on organizational performance. Based on this findings, the study recommends that British-curriculum elementary schools in Lagos state should institute a system of a system of performance management that would ensure that goals are jointly set, training reflects the performance or lack of, of employees, communication channels are always open and employees are adequately motivated.

Keywords    Performance management, Organizational performance, Goal setting, Training & development, Communication, Motivation, Firm survival, Employee satisfaction.

Thesis Overview