Thesis Abstract

Abstract
The retail industry has witnessed significant transformations in recent years due to the rapid advancements in technology. This study aims to analyze the impact of technology adoption on business performance in the retail industry. The research is motivated by the increasing importance of technology in shaping consumer behavior, operational efficiency, and overall competitiveness within the retail sector. The objectives of this study are to examine the relationship between technology adoption and key performance indicators in retail businesses, identify the challenges and opportunities associated with technology implementation, and provide recommendations for leveraging technology to enhance business performance. Chapter One provides an introduction to the research topic, offering background information on the retail industry and the role of technology in shaping its landscape. The chapter also presents the problem statement, research objectives, limitations, scope, significance of the study, and the structure of the thesis. Furthermore, key terminologies relevant to the study are defined to provide clarity and understanding. Chapter Two comprises a comprehensive literature review that examines existing research on technology adoption and its impact on business performance in the retail industry. The literature review covers ten key areas, including the benefits of technology adoption, challenges faced by retailers, consumer behavior in the digital age, and best practices for successful technology integration in retail operations. Chapter Three outlines the research methodology employed in this study, detailing the research design, data collection methods, sampling techniques, data analysis procedures, and ethical considerations. The chapter also discusses the theoretical framework guiding the research and justifies the chosen methodology for investigating the research questions. Chapter Four presents a detailed discussion of the research findings, analyzing the impact of technology adoption on various aspects of business performance in the retail industry. The chapter explores how technology influences sales revenue, customer engagement, operational efficiency, and competitive advantage, drawing insights from the data collected during the research process. In Chapter Five, the conclusion and summary of the project thesis are provided, highlighting the key findings, implications for practice, and recommendations for future research. The study concludes that technology adoption plays a crucial role in enhancing business performance in the retail industry, with implications for strategic decision-making and long-term sustainability. In conclusion, this thesis sheds light on the dynamic relationship between technology adoption and business performance in the retail sector, offering valuable insights for retailers, policymakers, and researchers seeking to leverage technology for competitive advantage. The findings of this study contribute to the existing body of knowledge on technology adoption in retail and provide practical recommendations for industry stakeholders to navigate the evolving digital landscape. Word Count 339

Thesis Overview