Home / Business Administration / Assessment of the impact of ict on employees in the nigerian banking sector a study of first bank of nigeria plc, enugu metropolis – complete project material

Assessment of the impact of ict on employees in the nigerian banking sector a study of first bank of nigeria plc, enugu metropolis – complete project material

 

Table Of Contents


Chapter ONE

1.1 Introduction
1.2 Background of Study
1.3 Problem Statement
1.4 Objective of Study
1.5 Limitation of Study
1.6 Scope of Study
1.7 Significance of Study
1.8 Structure of the Research
1.9 Definition of Terms

Chapter TWO

2.1 Overview of ICT in the Banking Sector
2.2 Evolution of ICT in the Nigerian Banking Sector
2.3 ICT Infrastructure in Nigerian Banks
2.4 Impact of ICT on Employees in the Banking Sector
2.5 ICT Adoption Challenges in Nigerian Banks
2.6 Benefits of ICT Integration in the Banking Sector
2.7 Role of ICT in Enhancing Customer Service
2.8 ICT Security Concerns in the Banking Sector
2.9 ICT Training and Development for Employees
2.10 Case Studies on ICT Implementation in Nigerian Banks

Chapter THREE

3.1 Research Design and Methodology
3.2 Research Philosophy
3.3 Research Approach
3.4 Data Collection Methods
3.5 Sampling Techniques
3.6 Data Analysis Procedures
3.7 Ethical Considerations
3.8 Validity and Reliability of Research Instruments

Chapter FOUR

4.1 Data Presentation and Analysis
4.2 Demographic Profile of Participants
4.3 Employee Perception of ICT Integration
4.4 Impact of ICT on Employee Efficiency
4.5 Employee Training and Development in ICT
4.6 Challenges Faced by Employees in ICT Adoption
4.7 Recommendations for Improving ICT Integration
4.8 Comparison of Findings with Existing Literature

Chapter FIVE

5.1 Summary of Findings
5.2 Conclusions
5.3 Implications for Practice
5.4 Recommendations for Future Research
5.5 Conclusion and Final Remarks

Thesis Abstract

This research study assesses the impact of ICT on employee in the banking sector with specific reference to First-Bank of Nigeria Plc Enugu metropolis. The researcher tries to ascertain if information, communication and technology (ICT) affects employee job performance, and to formulate recommendations regarding ICT adoption. In order to achieve the above objective, the following research questions were asked Does ICT have any impact on employee job performance in the banking industry? Has the adoption of ICT enhanced banks productivity? What is the degree of ICT adoption by Nigerian bank? Four hypotheses were advanced; (i) The adoption of ICT have no impact on employee’s job performance in the Nigerian banking sector, (ii) The adoption of ICT have no impact on bank’s operation (iii) there is a low degree of ICT adoption by the Nigerian banks, and finally the adoption of ICT has not enhanced productivity in Nigerian banks. The study uses survey research method. The case study bank was selected using simple random sampling technique together with the staff of First Bank of Nigeria plc. The findings of this study are that the adoption of ICT has impact on employees in the Nigerian banking sector and the bank’s operation, that there is a high degree of ICT adoption by Nigerian banks and, that the adoption of ICT has enhanced banks productivity in Nigeria. These findings made the researcher to accept her four (4) alternative hypotheses and reject the null hypotheses because in both cases the calculated values of chi-square are greater than the tabulated values.

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Thesis Overview

1.0   Background of Study     –       –       –       –       –       –       –       -1

1.1   Preamble –         –       –       –       –       –       –       –       –       -1

1.2   Statement of the Problem –       –       –       –       –       –       –       -2  

1.3   Aim and Objective of the Study –     –       –       –       –       –       -3

1.4   Significance of the Study –     –       –       –       –       –       –       -3

1.5   Scope of the Study –       –       –       –       –       –       –       –       -4

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