1. Introduction
1.1 Background and rationale
1.2 Research objectives
1.3 Research questions
1.4 Significance of the study
2. Literature Review
2.1 Evolution of digital banking
2.2 Traditional banking services
2.3 Digital banking services
2.4 Digital banking adoption trends
3. Methodology
3.1 Research design
3.2 Data collection methods
3.3 Sample selection
3.4 Data analysis techniques
4. Findings and Analysis
4.1 Impact of digital banking on branch banking
4.2 Impact of digital banking on ATM usage
4.3 Impact of digital banking on customer interactions
4.4 Benefits and drawbacks of digital banking
5. Discussion
5.1 Implications of the findings
5.2 Recommendations for traditional banks
5.3 Future research directions
This research aims to examine the impact of digital banking on traditional banking services. With the rapid advancement of technology and the increasing adoption of digital channels, traditional banks are facing significant challenges in maintaining their customer base and relevance in the market. This study will analyze the extent to which digital banking has disrupted traditional banking services, including branch banking, ATM usage, and customer interactions. It will also explore the benefits and drawbacks of digital banking for both customers and banks. The findings of this research will provide valuable insights into the transformation of the banking industry and the future of traditional banking services.
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