Thesis Abstract

Abstract
Training and development play a crucial role in the banking industry by enhancing the skills and knowledge of employees, ultimately leading to improved performance and customer satisfaction. This research aims to investigate the impact of training and development programs on employees within the banking sector. The study will explore how training programs contribute to employee skill development, job satisfaction, and overall organizational performance. By conducting surveys and interviews with employees at various levels in different banks, the research will analyze the effectiveness of training strategies in addressing skill gaps and enhancing employee motivation. Additionally, the study will assess the correlation between training investments and key performance indicators such as customer service quality, employee retention, and financial performance. The findings are expected to provide valuable insights for banking institutions to optimize their training and development initiatives, leading to a more skilled workforce, higher employee engagement, and increased competitiveness in the market.

Thesis Overview

INTRODUCTION 

1.1 BACKGROUND OF THE STUDY 

Organizations need training and development to make sure they met with the changing circumstances, more especially in banking sector training and development are needed to cope with the standard required in the banking business. Training and development will increase performance and productivities, employees morals, better coordination of man and materials.  It will equally increase the knowledge of workers, skills, attitude and preparing them for future challenges on the job, it will also help in placing the right time.  It will reduce the rate of turnovers in banking industries.  

1.2     STATEMENT OF THE PROBLEM 

An effective training and development is very important for the function of any business mostly in banking industry. The caliber of those that run most of the banking industries have not developed the ability to attract and not developed the ability to attract and maintain competent managers and customers. The nations economy in recent years has been very much depressed. There have been failures in the banking industry. Many banks have failed due to lack of training and development in the banking sector. As a result of these we want to investigate the effect of training and development on: (a) The level of profit of the banks (b) The level of fraud in the banking industry (c) The problem of redeployment to staff after training.  

1.3 OBJECTIVE OF THE STUDY 

The following are the objectives of the study: 1) To develop an efficient workforce at all level to ensure that corporate objective is met. 2) To ensure better training and more cost effective performance. 3) To prepare an employee to undertake a completely different job from that which he is familiar with. 4) To prepare worker for a higher – level job. 5) To increase productivity in terms of quality and quantity.