<p> </p><p>Title page</p><p>Approval page</p><p>Dedication</p><p>Acknowledgement</p><p>Abstract</p><p>Table of contents</p><p>&nbsp;</p><p><strong><u>

Chapter ONE

</u></strong></p><ul><li><strong>INTRODUCTION OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”</strong></li></ul><p><strong>&nbsp;</strong></p><ul><li>Background of study</li><li>Statement of the study</li><li>Purpose of the study</li><li>Signification of the study</li><li>Research question</li><li>Research hypothesis</li><li>Scope of the study</li><li>Definition of terms.</li></ul><p>&nbsp;</p><p><strong><u>

Chapter TWO

</u></strong></p><ul><li><strong>REVIEW OF RELATED LITERATURE OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”</strong></li></ul><p><strong>&nbsp;</strong></p><ul><li>Customer service in union bank of Nigeria plc garden Venue Enugu</li><li>The role of customer service department in union bank</li><li>Some service facilities provided by the bank.</li><li>Customer expectation as factors which affect their patronage of a bank.</li><li>Customers service benefits of Good customers service.</li><li>Causes and effect of poor customer service and suggested solution</li><li>Customer service in UBN garden avenue</li><li>Service strategies and polices</li><li>Attitude efficiency and motivation</li></ul><ul><li>Summary of the related literature</li></ul><p>&nbsp;</p><p><strong><u>

Chapter THREE

</u></strong></p><ul><li><strong>RESEARCH METHODOLOGY OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”</strong></li></ul><p><strong>&nbsp;</strong></p><ul><li>Design of the study</li><li>Area of the study</li><li>Population</li><li>Sample and sampling techniques</li><li>Instrument used</li><li>Validity and reliability of the instrument</li><li>Method of data collation</li><li>Method of data analysis</li></ul><p>&nbsp;</p><p><strong><u>

Chapter FOUR

</u></strong></p><ul><li><strong>DATA PRESENTATION AND ANALYSIS OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”</strong></li></ul><p><strong>&nbsp;</strong></p><ul><li>Presentation of data</li><li>Data analysis</li><li>Test hypothesis</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong><u>

Chapter FIVE

</u></strong></p><ul><li><strong>FINDING CONCLUSION AND RECOMBINATION OF “AN ASSESSMENT OF CUSTOMER SERVICES IN FINANCIAL INSTITUTION”</strong></li></ul><p><strong>&nbsp;</strong></p><ul><li>Summary of finding</li><li>Conclusion</li><li>Recommendation</li></ul><p>Bibliography</p><p>Reference</p><p>Questionnaire</p> <br><p></p>