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The impact of secretaries in improving the quality of services rendered by nigerian telecommunication

 

Table Of Contents


<p> </p><div><p>Title page<br>Approval page<br>Dedication<br>Acknowledgement<br>Table of contents<br>Abstract</p><p><strong>

Chapter ONE

:</strong><br>Introduction<br>Background of the study<br>Statement of the problem<br>Purpose of study<br>The significance of the study<br>Delimitation<br>Research Questions<br>Assumption of the study<br>Definition of terms</p><p><strong>

Chapter TWO

:</strong><br>Review of Related Literature<br>Definition of Secretary<br>Types of Secretaries<br>Definition of Government Establishment<br>The Importance/Impact of Government Establishments<br>Problems secretaries encounter in Government establishments<br>Difference between secretaries and typists<br>Summary of the literature review</p><p><strong>

Chapter THREE

:</strong><br>Methodology<br>Research Design<br>Area for the study<br>Population of the study<br>Sample and sampling technique<br>Instrument for data collection<br>Validity of the research instrument<br>Reliability of the instruments<br>Method of administration and collection of data<br>Method of data analysis</p><p><strong>

Chapter FOUR

:</strong><br>Presentation and Analysis of data</p><p><strong>

Chapter FIVE

:</strong><br>Discussion of findings, summary, conclusion &amp; recommendation<br>Findings<br>Conclusion and summary<br><strong>APPENDIX 1</strong><br><strong>QUETIONNAIRE</strong></p></div><h3></h3><br> <br><p></p>

Thesis Abstract

<p> This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.<br>A sample of 74 respondent is the same with the number of the population that were used.<br>Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.<br>The following major findings were made<br>1. Secretaries are true image makers of NITEL Plc, Enugu.<br>2. Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu. <br></p>

Thesis Overview

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